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by Chris Durst July 10, 2025
| The following job opportunity for a Non-Phone Remote Customer Support Representative is currently open for applications. Since roles like this can fill up quickly, we suggest prompt action if interested. Although we curate these opportunities, please reach out to the employer directly for specific inquiries about the application process. Best wishes on your journey to working from home! |
Join ChurnZero as a Non-Phone Remote Customer Support Representative
ChurnZero, renowned for its AI customer growth solutions, presents a promising remote position for a Customer Support Representative. Here, you’ll address support cases through email, potentially utilizing Zoom for further clarity. You’ll ensure that customer inquiries receive friendly, timely resolutions and you’ll also handle product issues effectively.
The ideal candidate should possess over two years of experience in customer service roles, particularly within a SaaS environment. Key skills include proactive problem-solving, empathetic communication, and effective organizational abilities. A bachelor’s degree or equivalent experience is advantageous for this role.
The annual salary for this position ranges from $40,000 to $50,000.
Key Responsibilities for the Non-Phone Remote Customer Support Representative Role
- Efficiently handle incoming support inquiries via email and, when needed, Zoom, ensuring swift and friendly solutions to customer issues.
- Investigate and resolve product bugs, independently or collaboratively with other ChurnZero teams.
- Actively respond to customer feedback, offering innovative solutions and best practice advice.
- Share precise information with customers and team members using available tools and resources.
- Collaborate with Customer Success, Product Management, and Development teams to enhance ChurnZero’s offerings and processes.
- Meet personal and team service level agreements (SLAs) by consistently exceeding case handling goals.
- Foster a dynamic team environment by being positive, enthusiastic, and focused on building strong relationships.
What We Are Looking For
- Preferred: Bachelor’s degree (BA/BS) or equivalent experience.
- Minimum of two years in customer service/support, with an emphasis on SaaS experience.
- Exemplary listening skills and a passion for communication, demonstrating empathy towards customers’ perspectives.
- Proactively troubleshoot and solve problems even when information is limited.
- Exhibit organization, clarity, and reliability, especially when handling escalations.
- Enthusiasm for learning software; proficiency in business applications and data integrations, with the ability to explain complex data clearly.
- Experience with Zendesk is highly valued.
Ways to Apply
(Please note, Rat Race Rebellion is a job listing platform and does not engage in the recruitment or hiring processes.)
CLICK HERE for full details and to apply for this Non-Phone Remote Customer Support Representative position. For more job opportunities like this, explore our Newest Jobs & Gigs page. Stay updated with the latest job openings by joining our free Telegram channel. Good luck as you transform your work-from-home aspirations into reality!
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