Remote Customer Service Rep – $50,000/Yr.

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by Chris Durst       Aug. 25, 2025

Discover a Rewarding Career as a Remote Customer Service Representative

If you’re seeking a fulfilling role as a Remote Customer Service Representative with a salary of $50,000 per year, consider joining Arive. This software leader, committed to supporting mortgage brokers, provides a platform for diverse individuals to flourish. Discover how you can make an impact by delivering stellar customer service and comprehensive support.

Your Role in Remote Customer Service

Your responsibilities would encompass managing communication through instant chat, email, phone, and social media. As the primary contact for clients, you’ll address inquiries, perform basic troubleshooting, and escalate or direct sales questions as needed. The key to success in this remote role is the ability to engage effectively through various channels.

Essential skills include strong English communication capabilities, especially in calming challenging situations and articulating complex information. Experience in speaking with business leaders is beneficial, as is having a background in mortgages or a related degree in finance or complex problem-solving.

Compensation ranges from $40,000 to $50,000 annually, accompanied by an attractive benefits package.

Explore the Prospects with Arive

ARIVE seeks proactive and articulate Customer Service Representatives to enhance its user support across its advanced lending platform. Here, you will collaborate with talented peers and create meaningful work that has a lasting impact.

Key Responsibilities of the Role

• Provide initial phone support, resolving or routing inquiries as necessary.
• Ensure high-quality customer interaction and reroute as appropriate.
• Stay informed about system features and client needs to offer informed guidance.
• Proactively review voicemails and reroute callbacks.
• Nimbly adapt to various protocols for efficient client call handling.
• Track call metrics to develop proactive strategies for customer engagement.

Qualities We Value

Our ideal candidate quickly absorbs knowledge about the mortgage industry and applies it towards solving intricate business and technical challenges. Building positive relationships under pressure is vital.

• 2+ years in support roles, including phone service, is preferred.
• Mortgage knowledge or a related degree is highly valued.
• Strong verbal skills for handling complex and difficult conversations.
• Maintain composure and strong interpersonal skills under stress.
• Motivated learner eager to explore and master new software systems.
• Ability to thrive in a dynamic environment, juggling priorities with efficiency.
• Commitment to integrity and excellence in customer relationship building.
• Experience conversing with executives and managing relationships is advantageous.

Comprehensive Compensation and Benefits

The full-time salary is $40,000 – $50,000, contingent on skills, experience, and location.

• Health, Dental, and Vision Insurance
• 401(k) with employer matching
• Ample Paid Time Off
• Opportunities for growth in a dynamic start-up environment

** Please refrain from contacting ARIVE employees or support directly for job inquiries **

Application Process

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