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by Chris Durst June 23, 2025
| Currently, this remote customer support associate role is accepting applications. Apply soon if you’re intrigued, as these positions tend to fill fast. This page serves as a job board and we do not participate in recruitment. Should technical issues arise during your application, please reach out directly to the organization. Best of luck in securing a fulfilling work-from-home opportunity! |
Join PandaDoc as a Remote Customer Support Associate
Are you passionate about delivering exceptional customer service from the comfort of your own home? As a Remote Customer Support Associate at PandaDoc, you’ll have the opportunity to do just that. This role allows you to excel with an annual salary of $60,000 while engaging directly with customers.
Key Responsibilities of a Customer Support Associate
In this dynamic role, you will be the first point of contact for our customers, providing solutions and support via various channels like chat and email. As an expert in PandaDoc, you’ll help ensure that users get the maximum benefit from our software. You’ll collaborate with global teams to maintain high standards in customer satisfaction.
Your Pathway to Success
- Engage with customers to offer solutions and elevate their experience.
- Work collaboratively with Tier 2 and Tier 3 support lines to resolve complex issues.
- Manage interactions skillfully, multitasking with ease under pressure.
- Exceed key performance metrics including CSAT and quality assurance.
- Demonstrated expertise in written and verbal communication (English).
Candidate Profile
- Possesses 1-2 years of experience in customer support or similar roles.
- Exhibits strong multitasking capabilities and a proactive approach.
- Communicates effectively within cross-functional teams for optimized service.
- Thrives in a fast-paced environment, adapting swiftly to challenges.
- Flexibility to work in Eastern or Central time zones (9am-6pm ET).
Attractive Compensation and Benefits Package
The total expected earnings for this remote position range from $55,000 to $60,000 annually, with benefits that focus on career development, health, and well-being. Enjoy a supportive team environment, extensive PTO, and future-saving opportunities with our 401K plan. Join PandaDoc’s thriving remote work culture today.
Embark on Your New Career
Gather your enthusiasm and apply if this remote role resonates with you. Head over to this link for detailed information and application instructions. Discover more remote opportunities on our Newest Jobs & Gigs page. Stay ahead by joining our Telegram channel for the latest updates. Good luck on your remote job journey!
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