by Chris Durst Aug. 14, 2025
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Exciting Role as a Remote Customer Care Analyst
The application deadline is August 18, 2025 — act swiftly!
As a Remote Customer Care Analyst with Mutual of Omaha, you are poised to deliver top-notch service for standard inquiries, with the capacity to tackle complex cases as required. You will delve into inquiries to resolve them efficiently. Additionally, you will make outbound calls to gather further details needed for a complete resolution.
Key callers include people transitioning to Medicare, individuals facing intricate health issues, and those managing life insurance beneficiary arrangements. You’ll enjoy a Monday to Friday work schedule with weekends off.
Prospective candidates should possess excellent communication skills, adept decision-making, and analytical qualities. Proficiency in computer use, multitasking, and an understanding of medical terminology are advantageous.
The compensation package is appealing, with a rate of $19.50/hr., plus annual bonus opportunities. The comprehensive benefits package enhances the offering.
Insights from the Remote Customer Care Analyst Position
Becoming a Customer Care Analyst at Mutual of Omaha means joining a supportive, dedicated team. Your role extends beyond call handling to offering guidance when it matters most. Serving diverse individuals, including those new to Medicare and others dealing with life insurance, you will form a crucial support system.
The position is characterized by a fast-paced, dynamic environment. Despite the complexity of calls, the role remains impactful. You will be the steadying presence our customers count on, fostering trust and guiding them through challenging times, thus creating lasting, positive experiences.
If you desire a fulfilling career that allows you to make significant contributions, we invite you to apply today.
Training Schedule and Details
Our upcoming start dates are September 25 and 26, with virtual training sessions starting September 29. Training spans two weeks, Monday through Friday, from 8:00 AM to 4:30 PM CST. Post-training, your regular shift will align with our closing hours: 9:00 AM to 5:30 PM CST.
Role Responsibilities
- Deliver exceptional service in a vibrant contact center, addressing back-to-back incoming calls, which often require handling complex, sensitive situations.
- Provide empathetic, professional support during challenging interactions, converting adverse situations into positive experiences.
- Efficiently navigate multiple systems, maintaining accuracy while meeting productivity and quality targets in a fast-paced setting.
- Foster strong relationships with team members, internal partners, and customers, upholding our core values of customer focus, integrity, and collaboration.
What You Bring to the Team
- Effective communication skills—Listening with empathy, speaking clearly, and building trust during tough conversations.
- Proactive problem-solving—Quickly assess and address issues, resolving customer needs efficiently.
- Reliability and accountability—Consistently meet schedule expectations, taking ownership of your work and contributing positively to the team.
- Comfort with technology—Expertly navigate multiple systems, troubleshoot issues, and guide customers through processes over the phone.
- Supportive of diversity and inclusion, valuing a broad range of ideas and perspectives while engaging with curiosity.
- Ability to work remotely with reliable high-speed internet, located in the United States or Puerto Rico.
Valued Experience
- Previous experience in customer service or contact center settings.
- Familiarity with business policies, practices, and procedures.
- Insurance or healthcare industry experience beneficial.
- Understanding life and health insurance products, terminology, and processes is advantageous.
- Participation in team huddles, including on-camera engagement.
- Effectively multitask, operate under pressure, meet deadlines, and adapt to evolving customer and business needs.
Comprehensive Compensation & Benefits
- Hourly Wage: $19.50, along with annual bonus opportunity.
- Attractive 401(k) plan with a 2% company contribution and a 6% company match.
- Promote work-life balance with vacation, personal time off, and paid holidays. Explore our benefits and perks page for more details.
- Applicants must not require sponsorship for employment at present or in the future.
Application Process
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CLICK HERE for full details and to apply for this Remote Customer Care Analyst position. For more opportunities like this, visit our Newest Jobs & Gigs page. To be the first to know about similar jobs, join our free Telegram channel. Good luck on your remote work journey!
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