Remote Customer Service Representative Jobs

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by Chris Durst       Nov. 7, 2024

Explore Remote Customer Service Representative Roles at MultiPlan

MultiPlan, a leader in managing healthcare expenses, is on the lookout for Remote Customer Service Representatives. Here, you will enhance customer experience by documenting and resolving requests efficiently while interacting with clients and employees through online service platforms. A strong focus on customer satisfaction is essential.

The position offers a competitive hourly pay of $19, accompanied by comprehensive paid training.

While a college degree is not mandatory, at least a year of customer service experience, strong communication skills, and proficient phone etiquette are required.

An impressive benefits package is readily available.

Open to applicants nationwide, no specific state restrictions apply.

Insights from the Remote Customer Service Representative Job Description

At MultiPlan, we’re passionate about transforming healthcare by reducing costs and enhancing quality. Our commitment to service excellence ensures a rewarding experience for both internal and external stakeholders. We strive to be innovators, champions of diversity, and catalysts for each other’s success, fostering an environment where everyone thrives.

Join us as we revolutionize healthcare with cutting-edge technology and innovation. Exciting opportunities await you as we advance!

Working Hours and Schedules: Employees typically work Monday through Friday, 40 hours a week, during the periods below:

• • 8:00 am to 8:00 pm ET
  • 7:00 am to 7:00 pm CT, or
  • 6:00 am to 6:00 pm MT.
• Twice a year, you will participate in a shift selection process, based on performance and business necessities.
• Enjoy a pay rate of $19 per hour with potential bonuses linked to your performance.
• An extensive paid classroom training program is offered, along with ongoing coaching and mentorship.
• Career advancement opportunities are available within MultiPlan.

Roles and Responsibilities of Remote Customer Service Representative

• Accurately logging provider/client requests and assigning cases per guidelines.
• Deliver excellent service to internal teams, clients, and providers via online customer service tools. Focus will be given to portal cases, with level two representatives assigned account creation and related inquiries.
• Ensure customer satisfaction for all internal and external stakeholders.
• Meet or exceed established service and quality standards consistently.
• Promote a cooperative and team-oriented atmosphere across departments, vendors, and customers.
• Identify and propose process improvements for better Call Center efficiency.
• Collaborate effectively within the company and comply with HIPAA regulations.
• Demonstrate company values and core competencies.
• This role involves handling sensitive information and is categorized as high risk.
• Additional duties may be assigned to meet business requirements.

Requirements for Remote Customer Service Representative Roles

• High school diploma or GED minimum requirement
• At least one year of customer service experience
• Desirable experience in call centers or similar settings
• Proficient in phone etiquette and communication skills
• Familiarity with medical terminology beneficial
• Strong organizational and multitasking abilities
• Capability to work in fast-paced environments
• Professional handling of conflict situations
• Expertise with multiple software systems and productivity tools
• Adherence to regular attendance and a full-time work schedule

Comprehensive Benefits for Your Growth

We recognize the incredible contributions of our employees and offer competitive salaries and benefits, including incentive bonuses. Flexible scheduling, a supportive work environment, and access to development programs are all part of our commitment to you.

Your benefits include:

• Health, dental, and vision coverage with reasonable copays
• Life and disability insurance options
• 401(k) offerings with matching contributions
• Generous paid time off policies
• Tuition reimbursement and more

Apply for a Remote Customer Service Role

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