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by Chris Durst – July 7, 2025
| This exciting opportunity may still be open! As the demand for remote technical and customer experience advisors grows, apply or share quickly. Please note, we don’t manage HR processes for other companies, so reach out to them directly for any questions. Good luck! |
Exciting Roles at Transcom: Remote Technical and Customer Service Advisor
Delve into the world of remote work with Transcom, an international leader in customer experience solutions. They are actively seeking individuals for the role of Remote Technical and Customer Experience Advisor. While prior technical support experience is beneficial, it’s not essential. Extensive paid training will boost your competence before you engage with clients.
The role offers a flexible daily pay option and provided equipment, beginning at $17.31/hour.
In this role, you will address customer inquiries and provide technical solutions, ensuring client satisfaction.
Eligible candidates must reside in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, and WV.
Essential qualifications include a high school diploma or equivalent, excellent communication and computer skills, plus multitasking ability. For a detailed list, see below.
Why Choose a Career as a Remote Customer and Technical Advisor?
- Enjoy discovering new technologies?
- Passionate about empowering and assisting others?
- Keen to develop your career with rewarding opportunities?
- Aiming for better work/life balance from home?
Benefits Awaiting You!
- Starting Salary: $17.31 USD, with monthly performance incentives
- Opportunities for pay increments as you grow
- Flexible pay schedules: Daily, Bi-Weekly, Direct Deposit
- Comprehensive health benefits for you and your family
- Planning for the future with 401(k) options
- Paid Vacations
- State-of-the-art computer equipment is provided
- Completely remote work – including training sessions
- Work/Life harmony while advancing professionally
- Join as a valued Transcom employee
- Opportunities for skill development and career growth
- Work with a team that prioritizes people
Become a Part of Transcom as a Remote Technical Expert and Customer Advisor!
Be the reassuring voice for our telecommunications partner, assisting customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, combine technical knowledge with superior customer service to resolve inquiries. From handling billing questions to troubleshooting technical challenges, you’ll be a key resource.
Who We Are Looking For
- Able to engage and assess technology-related issues
- Proficiently navigate multiple applications
- Skilled in multitasking with accuracy
- Resolve conflicts, even in tense scenarios
- Will self-motivate while working independently
- Adhere to a structured schedule in a dynamic environment
- Ready to manage high call volumes with professional composure
Prerequisites for Success
These essential skills and requirements will support your success in this dynamic role, ensuring you can excel in a fast-paced environment.
- Minimum age of 18 years
- Possess a High School Diploma or GED equivalent
- Ability to pass a criminal background check
- Commitment to a full-time schedule with potential overtime
- Adherence to a fixed schedule
- Comfort in diverse shift patterns, including weekends and holidays
- Reliable attendance as structured
- Advances in computer proficiency, typing at least 30 wpm
- Skilled in English communication, both written and spoken
- Uphold professionalism and friendliness
- Commitment to following company procedures
- Effectively exchange information and ideas
- Handle multiple applications during customer interactions
- Adapt to a dynamic work environment
- Display empathy and problem-solving skills
- Expertly manage conflict and demanding customers
- Sustain focus for extended periods while multitasking
- Experienced in financial transaction review, and customer assistance preferred
- Background in technical support or troubleshooting advantageous
Location Criteria – Join as a Remote Technical and Customer Experience Advisor
Applicants must be located in these states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV.
Necessary Work from Home Setup
- Transcom offers a comprehensive computer setup including webcam and headset
- Ensure a secured, noise-free environment free from conflicting responsibilities during work hours
- Your office space should be a private room with a door to maintain privacy
- Internet setup must be DSL, Fiber, or Cable wired to the modem/router via Ethernet
- Minimum download speed: 20 Mbps
- Minimum upload speed: 3 Mbps
- Ping rate: Less than 100 ms
Note that a home computer using an Ethernet connection is necessary for initial assessments during the application process.
Application Process
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CLICK HERE toapply for the Remote Technical and Customer Experience Advisor position. For more jobs like these, check our Newest Jobs & Gigs page. Be among the first to know about similar roles by joining our free Telegram channel. Wishing you all the best in your quest to work from home!