Remote Fan Happiness Associate – $18/Hr

by Chris Durst       July 28, 2025

Explore a $18/hr Remote Fan Happiness Associate Role at Gametime

A unique opportunity has emerged at Gametime, a company known for offering affordable tickets to sports, music, and live shows. Apply now as a Remote Fan Happiness Associate, where you will maintain customer satisfaction through seamless interactions using voice, chat, SMS, and email.

Applicants should bring excellent communication skills, problem-solving capabilities, and either a Bachelor’s degree or equivalent experience. Ideally, you should have a minimum of two years in a contact center environment, interacting with customers via phone, email, and chat, coupled with a stable high-speed internet connection.

The role hires across 30 states, including AK, AZ, CA, DC, FL, GA, MI, and many more. The enticing pay rate is set at $18 per hour. Gametime also provides a comprehensive benefits package, including $1,200 annually for event tickets.

Remote Fan Happiness Associate: Key Responsibilities

The Fan Happiness Associate I ensures an exceptional purchase experience for Gametime’s patrons, focusing on fast and efficient communication. You will play a vital role in boosting customer satisfaction and loyalty—a core part of maintaining the brand’s standards. Availability for weekends, holidays, and various shifts from 6:00 AM to 8:00 PM PST is required to cater to the needs of the audience.

Making an Impact: Your Role and Skills

Fan Loyalty: Enhance loyalty as measured by Net Promoter Score (NPS) surveys.
Customer Satisfaction: Exceed Customer Satisfaction (CSAT) targets.
Efficiency: Achieve service excellence goals consistently.
Reliability: Maintain punctual attendance and active availability.
Additional Duties: Take on further responsibilities as assigned.

Skills and Qualifications for Success

Your expertise in interacting across multiple platforms—Voice, Chat, SMS, and Email—underpins our customer engagement. The ability to adapt and solve potential issues proactively is key. Maintaining strong critical thinking and decision-making capabilities under pressure is essential.

• Education: Bachelor’s degree or similar experience required.
• Experience: Minimum two years in a customer support environment using phone, email, and chat.
• Other Requirements: Reliable high-speed internet, ergonomic home office setup, and flexible work hours, including weekends and holidays.
• Preferred Knowledge: CRM systems, particularly Kustomer, and familiarity with learning management systems like Absorb.
• Performance Metrics: Achieve minimum scores of 80% in CSAT, Quality Score, and SLA (Service Level Agreement).

Why Join Gametime?

• Accrued Paid Time Off
• Competitive hourly wage
• Annual event ticket stipend: $1,200
• Medical, dental, & vision coverage
• Life and disability insurance plans
• 401k, HSA, pre-tax savings programs
• Health and wellness initiatives
• Recognition for tenure

The pay scale at Gametime is subject to market trends and reflects third-party salary benchmarks. Pay varies based on experience and skills, ensuring competitive compensation.

U.S. Pay Range: $18 USD per hour

How to Apply for the Remote Fan Happiness Associate Role

(Please note, Rat Race Rebellion does not partake in the hiring process for posted positions. We simply list available jobs.)

CLICK HERE for full details and to apply for this Remote Fan Happiness Associate position. For more job insights, explore our Newest Jobs & Gigs page. Stay ahead by joining our free Telegram channel. Best of luck as you pursue your work-from-home journey!

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