Remote Customer Experience Specialist Position

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by Chris Durst   July 1, 2025

Discover the Exciting Remote Customer Experience Specialist Role at Venteur

Venteur, a trailblazer in assisting individuals with health benefits, is actively seeking a Remote Customer Experience Specialist. This role involves addressing a myriad of customer inquiries via phone or email while striving to resolve issues efficiently. The aim is to provide precise information, handle complaints adeptly, and maintain thorough records of all customer interactions.

The ideal candidate has 3-5 years of experience in intricate customer service or account management roles. Command over phone systems, stellar verbal and written communication skills, and high ethical standards are essential.

The position boasts an attractive salary of $75,000 annually accompanied by an extensive benefits package.

Remote Customer Experience Specialist: A Catalyst for Change

The Customer Experience Team is at Venteur’s core. By supporting employee and employer customers, you can significantly impact lives. Our team helps families save significantly on healthcare by navigating complex health insurance plans. Collaborating with a dedicated team of health insurance brokers provides an enriching environment to learn and grow beyond basic knowledge, thanks to your curiosity and empathy.

Primary Responsibilities in the Remote Customer Experience Specialist Position

• Efficiently handle incoming requests via calls or emails, ensuring the best solutions for customer inquiries
• Exhibit meticulous attention to detail and empathy to fully understand and address customer needs
• Deliver accurate and comprehensive information using appropriate tools
• Timely manage complaints, providing correct solutions and ensuring follow-up for resolution
• Document customer interactions, manage accounts, and adhere to quality and compliance standards
• Adhere to communication procedures and remote work best practices with accountability
• Collaborate with internal teams to take ownership of new projects and meet deadlines

Requirements for the Remote Customer Experience Specialist Role

• 3-5 years of experience in complex customer service or account management
• Expertise in phone systems and active listening
• Proficiency with CRM systems and databases; analytical skills are a bonus
• Highly skilled in verbal and written communication and presentations
• Independence in managing multiple assignments and proactive problem-solving
• Sense of ethics and commitment to integrity
• Empathy towards both internal and external users, enhancing overall customer experience
• Potential to obtain a health insurance brokerage license
• Experience in asynchronous, clear communication to effectively collaborate in remote settings

Enhancements to Your Application

• Experience with B2B2C sectors, especially in insurance or FinTech
• Background in healthcare insurance
• HubSpot or Zendesk certifications or significant experience
• Fluency in Spanish

Compensation and Perks for the Remote Customer Experience Specialist at Venteur

• Competitive annual salary of $75,000
• Equitable stock options
• Comprehensive benefits, covering health, dental, and vision
• 401(k) retirement savings plan
• Unlimited paid vacation
• Opportunities for career advancement
• Exciting offsite company events

Application Procedure

(Please note, Rat Race Rebellion does not participate in the application or hiring process for positions featured on our site. We are simply a job board and informative blog.)

CLICK HERE to explore complete details and apply for this Remote Customer Experience Specialist role. Discover more positions on our Newest Jobs & Gigs page. Be among the first to know about such opportunities by joining our free Telegram channel. Best of luck as you pursue your aspirations of working from home!

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