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by Chris Durst June 11, 2025
| Currently, this opportunity is available online, so if a Non-Phone Remote Customer Support Representative role appeals to you, act fast! Remember, positions can close at any moment. Direct any application concerns to the hiring company. We wish you success in your remote work endeavors! |
Discover the Non-Phone Remote Customer Support Role at ChurnZero
ChurnZero, renowned for its innovative customer growth software, is hiring for a Non-Phone Remote Customer Support Specialist position. This role primarily involves managing support cases through email and occasionally Zoom, ensuring efficient and effective problem resolution. Moreover, identifying and fixing product bugs is a crucial aspect of this position.
Key Responsibilities for a Non-Phone Remote Customer Support Role
Successful candidates will bring over two years of experience in customer service, ideally within a SaaS environment. Essential skills include proactive problem-solving, active listening, and empathy. A bachelor’s degree or similar experience is preferred, along with strong organizational skills.
The salary ranges from $40,000 to $50,000 annually.
Core Duties of the Non-Phone Remote Customer Support Specialist
- Oversee incoming support requests, utilizing email and Zoom to provide prompt and friendly assistance.
- Diagnose and resolve product issues independently and in collaboration with ChurnZero teams.
- Respond constructively to customer feedback and offer creative solutions whenever needed.
- Deliver precise information to customers and collaborate seamlessly with internal teams.
- Work closely with Customer Success, Product Management, and other departments to enhance company products and services.
- Achieve personal and team targets, maintaining high standards of customer service.
- Foster a positive team atmosphere, focusing on building strong customer relationships and team spirit.
Required Qualifications for Non-Phone Remote Support
- Preferable to have a bachelor’s degree or equivalent experience.
- At least two years of experience in a customer support role, especially within a SaaS company.
- Demonstrates excellent listening, communication, and empathy skills.
- Proactive in problem identification and resolution; adept in troubleshooting complex issues.
- Highly organized and reliable with exceptional communication skills when handling customer escalations.
- Competent in utilizing software and business applications; explain complex data in simple terms.
- Experience with Zendesk is highly advantageous.
Application Process
Note: Rat Race Rebellion merely lists job opportunities and isn’t involved with the hiring process. Direct any inquiries to the hiring company through the provided link.
CLICK HERE for detailed information and to apply for this Non-Phone Remote Customer Support position. Explore more opportunities on our Newest Jobs & Gigs page. For early updates on similar roles, subscribe to our free Telegram channel. We hope your journey to a fulfilling home-based career begins here!
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