Remote Customer Experience Associate – $24/Hour

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by Chris Durst       June 17, 2025

Join Alma as a Remote Customer Experience Associate

If you’re seeking a meaningful remote job, consider the role of Remote Customer Experience Associate at Alma. In this position, you’ll provide compassionate support to mental health providers and clients via phone, email, and chat. You’ll become an expert on Alma’s services to answer inquiries effectively.

To be successful, candidates should possess at least one year of customer support experience, showcase excellent communication skills, and demonstrate an ability to balance empathy with practical expertise. This position offers a competitive hourly rate of $24, alongside a comprehensive benefits package.

Key Responsibilities as a Remote Customer Experience Associate

Alma is committed to delivering empathetic and high-quality support. As a Customer Experience Associate, you’ll facilitate smooth interactions across various communication channels. Candidates should be organized, solution-focused, and capable communicators, adept at translating complex processes into simple, customer-friendly solutions. You’ll serve Monday through Friday or Sunday through Thursday, requiring full availability.

Start Date: 7/22/2025

Your Role and Impact

• Provide exceptional support through various channels, guiding customers through Alma’s processes efficiently.
• Enhance your expertise with Alma’s systems and services, ensuring consistent and informed customer interactions.
• Simplify complex procedures into understandable terms for customer clarity and ease.
• Investigate and resolve customer issues with thoroughness, maintaining high standards of service.
• Balance the quality of service with productivity, meeting benchmarks for satisfaction and responsiveness.
• Engage in continuous learning to stay informed on Alma’s evolving offerings and customer needs.

Who You Are

• Possess 1–2 years of relevant customer support experience.
• Exhibit strong communication skills, both written and verbal.
• Demonstrate the ability to empathize with customers while providing accurate information.
• Maintain organization and efficiency, managing high workloads effectively.
• Familiarity with systems like Zendesk is advantageous.
• Exhibit critical thinking and sound judgment for policy-consistent solutions.
• Thrive independently and collaboratively within a team-oriented environment.
• Continuously seek opportunities for personal and professional growth.
• Align with Alma’s mission to improve mental health access and reflect this in every interaction.

Compensation and Benefits

• Fully remote work environment
• Comprehensive health insurance plans
• 401K and various financial benefits
• Monthly stipends for therapy, wellness, and co-working spaces
• Paid holidays and volunteer days
• Flexible PTO system

Explore this rewarding opportunity at Alma and apply today!

How to Apply

Note: Rat Race Rebellion does not participate in the hiring process. Please contact Alma directly for any inquiries.

CLICK HERE for full details and to apply for this Remote Customer Experience Associate position. Discover additional opportunities on our Newest Jobs & Gigs page. Join our free Telegram channel for updates. Best of luck in your remote work journey!

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