by Chris Durst June 26, 2025
| Currently, the Remote Care Experience Specialist position is accepting applications. Don’t miss this opportunity to work from home; apply soon. If you face challenges during the application, reach out to the company directly. We wish you success in your job search! |
Join Charlie Health as a Remote Care Advocate
Charlie Health is seeking dedicated individuals for their Remote Care Experience Specialist position, offering a competitive pay of $45,000-$55,000 annually. This role provides a great opportunity to enhance mental health care access for teens and young adults. Join this impactful mission today.
Dive Into the Role of a Remote Care Experience Specialist
As a Remote Care Experience Specialist at Charlie Health, you will warmly welcome clients and their families into the program. Your role involves coordinating care and delivering excellent customer service by handling calls, emails, and texts to address any concerns. Importantly, no college degree is required, and there are no geographic hiring restrictions. The benefits package is comprehensive and tailored to support your needs.
Your Responsibilities
- Respond effectively to incoming calls, emails, and texts, addressing client and family concerns.
- Serve as a liaison linking clients with internal teams, such as Admissions and Outreach.
- Enhance patient experiences by assisting client-related requests from the Clinical Care team.
- Identify and address gaps in treatment attendance proactively for better engagement.
- Provide families with aftercare resources and support in scheduling post-treatment appointments.
- Manage and adjust client appointments as needed.
- Ensure timely and accurate completion of all documentation.
- Adapt to change, meeting the evolving needs of clients and referral sources.
- Achieve set KPIs including issue resolution and customer satisfaction.
Qualifications Needed
- Embrace Charlie Health’s mission and deliver outstanding client service.
- High school diploma or equivalent required.
- At least 2 years in customer/patient support roles.
- Effectively work with young adults and adolescents.
- 1-2 years of experience with Salesforce or similar CRM platforms.
- Proficient with contact center technologies.
- Adept multitasking ability in a dynamic environment.
- High emotional intelligence.
- Familiar with HIPAA policies.
- Authorized to work in the U.S. with English proficiency.
- Skillful in cloud-based tools like Slack and Microsoft Office.
Comprehensive Benefits for the Remote Care Experience Specialist Role
- Full-time exempt employees receive a robust benefits package.
Compensation ranges from $45,000 to $55,000, with adjustments based on location and experience. This includes potential bonuses and other incentives, rounding out an attractive total compensation plan.
Please refrain from calling the public clinical admissions line regarding this job opportunity.
How to Apply
(Note: Rat Race Rebellion is not involved in the hiring process; we’re a platform for job listings.)
Click here for full details and to apply for the Remote Care Experience Specialist position. For more job opportunities, explore our Newest Jobs & Gigs page. Stay informed on similar roles by joining our free Telegram channel. Best of luck with your work-from-home journey!
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