by Chris Durst — May 8, 2025
| As of now, this remote position is open, but it might fill quickly, so don’t delay if you’re interested! For application issues, please reach out directly to the company. Best of luck in your search for an ideal work-from-home role! |
Explore a Career as a Remote Customer Support Specialist with UPS Roadie
Joining the dynamic world of remote work as a Customer Support Specialist with UPS’s Roadie team offers a unique opportunity. These specialists enjoy a four-day workweek, providing flexibility and a balance between professional and personal life.
Excitingly, training commences on June 16, 2025 – so act quickly!
In this engaging role, you’ll provide support through phone, email, and text to diverse Roadie customers and partners. It’s an opportunity to join a vibrant community with no geographical exclusions in the U.S.
Though the salary isn’t explicitly stated, Glassdoor estimates annual compensation to be $40,000-$55,000. A computer is provided, ensuring you’re equipped to succeed.
The Benefits of Being a Customer Support Specialist with Roadie
- Competitive pay packages
- Comprehensive health insurance with full premium coverage
- 401k options with matching contributions
- Assistance with tuition and student loan repayment
- Ample paid time off and monthly three-day weekends
- Access to cutting-edge technology
Why Choose a Remote Role at UPS Roadie?
Roadie, integral to the logistics sector and part of the UPS family, reaches 97% of U.S. households, serving a wide range of delivery needs. As a Remote Customer Support Specialist, you become the cornerstone of our community’s first contact, ensuring excellent problem-solving and customer service through various platforms.
Your Role
- Engage courteously with customers via multiple communication channels
- Quickly resolve inquiries while prioritizing a top-notch experience
- Monitor deliveries and manage exceptional cases with care and speed
- Utilize tools like Salesforce to document and address customer interactions effectively
- Foster teamwork across departments for seamless operations
Key Skills and Attributes
- Experience in customer service, ideally within technology or logistics
- Excellent communication abilities
- Adept at problem-solving and adapting to fast-paced changes
- Comfort with non-standard work hours, including nights and weekends
- Familiarity with Salesforce is an advantage
For even more useful strategies and tips on working from home, click here.
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