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by Chris Durst Dec. 19, 2024
| As we compose this post, Rockbot’s Remote Customer Support Representative position is accepting applicants. Make sure to apply or share swiftly, as job roles can be filled at any time. We are not involved in the Human Resources processes of other firms, so kindly reach out to the company directly if you experience any challenges. Wishing you success in your remote working aspirations! |
Join Rockbot’s Team as a Remote Customer Support Representative
Rockbot, a pioneer in enhancing business environments with innovative media solutions, is seeking a talented Remote Customer Support Representative. Backed by investors like Google and Universal Music Group, Rockbot offers an exciting opportunity to interact with customers and solve problems creatively.
You’ll be at the forefront, managing customer inquiries about billing, products, and services, demanding a proactive approach to providing exceptional customer service.
This position offers a competitive salary range of $50,000-$60,000 annually, reflecting your skills and experience.
To excel as a Remote Customer Support Representative, applicants should possess excellent communication abilities, a knack for time management, and a positive outlook. Find the detailed requirements for this role in the job post excerpts below.
Your location doesn’t restrict you, provided you reside within the United States.
Rockbot also provides comprehensive benefits for its employees.
Insights into the Remote Customer Support Representative Role
Schedule and Location: This position requires availability from 11 AM – 8 PM Eastern Standard Time, and it offers the flexibility to work from anywhere in the United States, given time zone compatibility.
Do you relish problem-solving and excel in communicating with clients? If you’re organized and possess robust time management skills, Rockbot could be your ideal workplace. Our team member will be the primary contact for customers, embodying Rockbot’s brand voice. If you thrive in dynamic, growth-centric environments, this role is an excellent fit!
Your Responsibilities and Growth as a Remote Customer Support Representative
As a vital part of the Customer Support team at Rockbot, you will deliver premium, “white glove” customer service to an expanding clientele. Your insights will help shape an understanding of customer needs, gleaned from ticket, chat, and phone inquiries. If you bring substantial experience in high-tier customer service, we’re eager to connect!
Rockbot is passionate about enabling businesses, brands, and venues to offer superior customer interactions and build deeper connections through media innovations. Our team comprises technology enthusiasts, music aficionados, and creative thinkers dedicated to creating pioneering solutions that build stronger brand-customer relationships while ensuring a rewarding work experience.
Your Key Responsibilities
- Create outstanding customer experiences in every interaction
- Handle customer emails, calls, and chats with a positive, solution-oriented approach
- Manage the escalation of inquiries judiciously
- Resolve tickets on the first contact when possible
- Update customer information in the service database in a timely manner
- Be open to working flexible hours, including some holidays
Candidate Qualifications
- An Associate’s Degree (AA/AS) is required
- Minimum of 2 years of experience in hospitality or customer service
- Strong communication skills, both written and verbal
- Ability to collaborate well in a team-oriented environment, while also working independently
- Exceptional time management skills; able to thrive in fast-paced settings
- Proactive attitude and excellent problem-solving abilities
- Experience with ZenDesk, Slack, and Google Workspace is advantageous
- Willingness to adapt working hours to meet business requirements
Compensation and Benefits
Rockbot adopts a market-based compensation approach, considering location, skills, experience, and market dynamics. The compensation range for this role is $50,000 to $60,000, paired with equity and comprehensive benefits.
Rockbot’s Core Values
Drive: We are committed to our mission with tenacity and optimism, inspiring others along the journey.
Accountability: We uphold our commitments and products with integrity, fostering trust and strong relationships.
Curiosity: We are eager learners, with a growth mindset, open to challenges, feedback, and insights.
Empathy: We deeply understand and embrace diversity, tailoring solutions to different needs.
Ingenuity: We smartly integrate creativity and technology to address challenges effectively.
Integrity: Our words and actions align, ensuring clarity and honesty.
Application Process
Note: Rat Race Rebellion is not involved in the application or hiring process. We provide job listings as a service.
CLICK HERE to explore details and apply for the Remote Customer Support Representative role. For more job opportunities, visit our Newest Jobs & Gigs page. To be among the first to learn about similar roles, join our free Telegram channel. Best of luck as you venture into your remote work journey!
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