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by Chris Durst Oct. 22, 2024
| As of the time of writing, this position for a Remote Customer Support Specialist is open for applications. However, these roles can quickly fill, so if you’re interested, consider applying or sharing soon! We’re not involved in the hiring decisions or processes. If you face issues with your application, please reach out to the respective company. Best of luck with your endeavors to work from home! |
Joining Mudflap as a Remote Customer Support Specialist
Positions are in high demand; consider applying immediately!
As a Remote Customer Support Specialist with Mudflap, your primary responsibilities will include managing incoming phone calls, live chats, and emails to guide customers through fuel purchases, navigating the platform, and addressing any inquiries they have.
While a college degree is not required, candidates are expected to have at least a year of experience in customer support roles.
This role offers a competitive wage ranging from $21 to $32 per hour, contingent on factors such as expertise and experience.
Opportunities are available for applicants based across the United States without specific state-based restrictions.
Understanding the Role of Remote Customer Support Specialist at Mudflap
Mudflap operates within the expansive $800 billion trucking industry, a critical component of the U.S. economy. Our innovative payment solutions help truckers reduce fuel costs—one of their largest expenses—and connect our fuel stop partners with valuable new clientele. Our fast-paced, dynamic company seeks a dedicated teammate to join us and leverage our market-leading solutions.
The Remote Customer Support Specialist plays a crucial role in providing unparalleled service to our outstanding customers, helping them thrive in their companies.
The Available Shifts for Remote Customer Support Specialists
- Morning shift: 4:00am-12:00pm PST/7:00am-3:00pm EST, Sunday to Thursday
- Mid-shift: 12:00pm-8:00pm PST/3:00pm-11:00pm EST, Tuesday to Saturday
- Night shift: 8:00pm-4:00am PST/11:00pm-7:00am EST, Sunday to Thursday or Tuesday to Saturday
Key Responsibilities in the Remote Customer Support Specialist Role
- Manage incoming communications to assist and educate customers about our services
- Execute outbound communications to follow up with clients and partners
- Deliver exceptional service that exceeds expectations
- Gain comprehensive knowledge of Mudflap’s offerings to effectively support customers
- Collaborate across teams to enhance customer service efficiencies
The Ideal Background for a Remote Customer Support Specialist
- Minimum of 2 years in a similar support role, particularly in fintech or tech sectors
- Proficiency in support platforms like Zendesk
- Experience in initiatives to improve processes
- A strong commitment to customer satisfaction
- Excellent communication capabilities
- Self-motivated with high energy and urgency
- Adaptability to fast-paced work environments
- A desire for continuous learning and problem-solving on behalf of customers
The Benefits of Being a Remote Customer Support Specialist
- Work remotely within a forward-thinking organization
- Join an enthusiastic, impact-driven team
- Competitive salary and benefits
- Significant opportunities for career growth
The advertised pay range is $21–$32 per hour, reflecting current market conditions. Actual compensation depends on various candidate attributes and may include additional incentives like equity and short-term bonuses. Benefits encompass medical, dental, and vision insurance, a 401(k) with company match, a work-from-home stipend, and paid time off.
Company Insights: About Mudflap
Mudflap is supported by top venture firms including QED, Matrix Partners, and others. Our team has a rich background with companies like Disney, Google, Uber, and more.
Our Core Values:
Be Customer Obsessed: Prioritize customer needs in all actions.
Make it Count: Serve like an owner, focusing on impactful results.
Find a Way: Be innovative and persistent in addressing challenges.
Sweat the Details: Maintain high standards through meticulous attention to detail.
Be Curious: Embrace a mindset of curiosity and exploration.
Application Process for Remote Customer Support Specialist
Just a note: Rat Race Rebellion is a job listing service, not involved in hiring decisions.
CLICK HERE for full details and to apply for this Remote Customer Support Specialist position.
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