.
by Chris Durst Oct. 1, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process, please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Join CareCentrix as a Remote Customer Advocacy Specialist
CareCentrix, a renowned home health services company, is currently looking for a Remote Customer Advocacy Specialist. This role requires you to be the primary contact for escalated calls and requests, effectively managing complaints from payers, providers, and patients. Additionally, you’ll carry out other related tasks to ensure seamless operations.
Essential Responsibilities for a Remote Customer Advocacy Specialist
As a Customer Advocacy Specialist, you will play a critical role in resolving both internal and external issues independently. You will also assist in coaching, training, mentoring new associates, and driving performance results. The position involves cross-functional efforts to identify performance improvement areas and recommend effective solutions.
Work hours for this position are Monday through Friday from 11:30 AM to 8:00 PM EST.
Primary Duties
In the Remote Customer Advocacy Specialist role, you’ll engage in the following tasks:
- Serve as the main contact point for escalated calls and requests
- Ensure adherence to service level agreements and performance goals
- Oversee production monitoring and completion, as applicable
- Manage and resolve complaints from payers, providers, and patients
- Collaborate with supervisors to drive case handling efficiency and quality
- Create efficient work plans and root cause analysis
- Support cross-functional process improvements
- Perform other duties as assigned
Secondary Duties
- Respond to calls and emails promptly
- Proficiently enter data into the CART system
- Engage in projects and spreadsheets across all operations
- Act as a resource for Customer Service Representatives
- Monitor sensitive State Reports
Qualifications for Success
To excel as a Remote Customer Advocacy Specialist, you should possess:
- A High School Diploma or equivalent
- A minimum of 3 years’ experience in an Operations or Production support role
- Strong basic computer and data entry skills
- Preferred knowledge of CareCentrix’s systems and processes, business protocols, and regulatory compliance
Offering an Attractive Package
- Starting pay at $19.00 per hour plus a Monthly Incentive Bonus
- A comprehensive benefits package including health, dental, vision, PTO, 401(k), and more
- Opportunities for professional growth and advancement
- Additional perks like a Walgreens discount, fitness training, and tuition reimbursement
Application Details
Note: Rat Race Rebellion doesn’t participate in the application or hiring processes. We are a job board and blog.
CLICK HERE for full details and to apply for this Remote Customer Advocacy Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work-from-home plans a reality!
Discover more from Make Money Online and Work From Anywhere
Subscribe to get the latest posts sent to your email.
