by Chris Durst Sept. 25, 2024
| This job listing is currently active, but roles fill quickly! Apply or share soon if interested. Note that we are not involved in the hiring process. For any application issues, please contact the company directly. Best of luck in your job search, and we hope you find your ideal work-from-home role soon! |
Remote Customer Support Representative Opportunity at Housecall Pro
Housecall Pro, a distinguished software company servicing HVAC, Plumbing, Electrical, Cleaning, and other businesses, has opened up an exciting position for a Remote Customer Support Representative. In this dynamic role, you will be the frontline support for customers, providing troubleshooting assistance, offer solutions, and suggest improvements.
Key Duties of a Remote Customer Support Representative
This position involves being the primary point of contact for the company’s clients. Your responsibilities will include helping with troubleshooting issues, suggesting solutions, and recommending workflow improvements. Applicants should possess excellent English communication skills in reading, writing, and speaking, have at least one year of experience in customer service and live chat support, and hold a minimum of a high school diploma or its equivalent.
The compensation for this role ranges from $18 to $21.60 per hour, which includes a base salary and a potential performance bonus. This position welcomes applicants from across the United States, with no state restrictions mentioned in the job posting.
Why Join Housecall Pro?
Housecall Pro is more than just a workplace; it’s a community aimed at making a significant impact on the lives of home service professionals across America. By helping these experts streamline their operations, grow their businesses, and optimize their time, Housecall Pro ensures they can spend more time with their families and lead well-balanced lives. Leadership is committed to the growth of each team member, mirroring the focus they expect their teams to place on creating solutions for customers.
Attractive Benefits
- Comprehensive benefits including medical, dental, vision, life, disability insurance, and 401(k)
- Flexible, take-it-as-you-need-it paid time off and paid holidays
- Monthly technology reimbursements
- A culture that values innovation and big ideas from everyone
What It Takes to Succeed as a Remote Customer Support Representative
As a customer support specialist, you must be a problem solver who can listen actively and empathize with customer concerns. Strong phone skills and attention to detail are crucial for identifying and resolving issues efficiently. The team at Housecall Pro thrives on passion, empathy, hard work, and a shared focus on improving customer experiences.
Daily Responsibilities
- Serve as the main point of contact for customers
- Manage and prioritize support channels quickly and accurately
- Identify and escalate issues to appropriate resolution paths
- Troubleshoot and provide assistance to a diverse customer base
- Recommend workflow improvements and share best practices
- Suggest creative solutions to address customer needs
Basic and Preferred Qualifications
- 1+ years of experience in customer support, account management, or sales
- 1+ years of live chat support experience
- High school diploma or equivalent; Bachelor’s degree is a plus
- Proficiency in developing relationships with new customers
Skills for Success
- Exceptional English communication skills
- Reliable and diligent work ethic
- Bilingual abilities (English/Spanish) are a plus
- Flexibility to work occasionally on weekends or outside typical hours
- Professional demeanor in customer interactions
Compensation and Benefits
The role offers an hourly wage ranging from $18 to $21.60, which includes a performance bonus. The exact pay rate will be based on skills, experience, and geographic location. Benefits include healthcare insurance (medical, dental, vision, disability), an employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and more. Housecall Pro is expanding rapidly, making this an exciting time to join the team.
Please note that candidates must be authorized to work in the United States on a full-time basis.
How to Apply
Reminder: Rat Race Rebellion only features job listings and does not participate in hiring processes. For any application-specific issues, contact Housecall Pro directly.
CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more opportunities like this, check out our Newest Jobs & Gigs page. Join our free Telegram channel to be the first to hear about new job postings. Best of luck in your job search!
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