Remote Customer Service Rep

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by Chris Durst Sep. 4, 2024

Explore CVS’s Remote Customer Service Representative Opportunities

CVS is actively recruiting for a Remote Customer Service Representative position open to applicants in Eastern, Central, and Pacific time zones across the U.S.

Applications remain open until 09/06/2024, but positions may fill sooner. Don’t wait too long!

In this role, you will address inquiries and tackle issues from calls or correspondence received from members, healthcare providers, and plan sponsors.

Ideal candidates will possess proficiency in Microsoft Office tools—specifically Word, Teams, and Excel—and have a background in customer service, along with prior call center experience. A formal college degree isn’t necessary.

The pay for this opportunity ranges from $17.00 – $28.46 per hour.

Comprehensive benefits are included, such as medical, dental, and vision plans.

Details from the Remote Customer Service Representative Job Posting

At CVS Health, we are dedicated to infusing our care with compassion. Our clear purpose is to enhance health care with a human-centered approach that resonates deeply within our brand. Our commitment is not just to deliver services but to provide them in a manner that reflects our core values.

Our Heart At Work Behaviors™ embody this mission. Every CVS Health employee plays a vital role in steering our culture toward innovation and the evolution of health care that is more personal, accessible, and affordable.

Job Overview

This is a fully remote opportunity. Candidates must reside in the following time zones: EST, CST, or PST.

• Effectively address queries and resolve issues via phone and letters from members, providers, and plan sponsors. Assign follow-up tasks to the relevant personnel as needed. Maintain superior customer service for high-volume inbound provider calls within the Claims Inquiry and Research teams.
• Conduct thorough claims research across various platforms to provide payment-related assistance to providers.
• Proactively share relevant information to anticipate customer needs, including plan details, self-service resources, and member rights in accordance with contracts.
• Manage claim referrals and inquiries, as well as grievances and appeals from members and providers using our designated system.
• Educate providers about self-service options and assist with credentialing and contracting inquiries.
• Support the collection of claim data for customer audits, verifying member coverage and eligibility during correspondence and internal referrals.
• Work hours are from 7 a.m. to 7 p.m. local time.

Qualifications Required for the Remote Customer Service Representative Position

• Proficiency in Microsoft Office applications including Word, Teams, and Excel
• Able to navigate multiple systems efficiently while assisting customers
• Experience in a high-volume call center environment
• Strong customer service skills and critical thinking abilities
• Must have stable high-speed internet (minimum 100 mbps) and a reliable connection. A speed test will be required prior to the interview.
• Your work environment should feature a direct connection to your router (NO Wi-Fi). We will provide a 6½-foot ethernet cable; if your setup requires longer, please obtain your own.

Preferred Qualifications

• Background in healthcare
• High School diploma or GED equivalent

Compensation Range

The typical compensation for this position is between $17.00 and $28.46 per hour.

This range is the basic hourly rate or full-time salaried amount for job grades relevant to this position. Actual salary offers will vary based on experience, education, location, and other pertinent factors.

Benefits Overview

Along with competitive pay, CVS Health offers a variety of benefits as part of our commitment to our team. You’ll find an extensive range of medical, dental, and vision benefits. Eligible employees can take advantage of our 401(k) retirement plan and Employee Stock Purchase Plan. We also provide fully-funded term life insurance, short-term and long-term disability coverage, along with numerous well-being programs, education support, and free development courses. Enjoy discounts at CVS stores and with participating vendors as well. Time off includes Paid Time Off (PTO), vacation pay, and paid holidays throughout the year, in alignment with company policies and state regulations.

Note: The application window closes on 09/06/2024.

How to Submit Your Application

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CLICK HERE for complete details and to apply for the Remote Customer Service Representative role. Interested in more opportunities like this? Check out our Newest Jobs & Gigs page. To stay updated about job postings, consider joining our free Telegram channel. We wish you all the best as you embark on your work-from-home journey!