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by Chris Durst, Aug. 26, 2024
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As we write, this job listing is online and applications appear to be open. However, jobs can fill at any time – so apply or share quickly if you’re interested! We have no role in the HR processes of other companies. For application issues, please contact the company directly. Good luck, and we hope you find your ideal remote job soon! |
Remote Customer Service Jobs: Join Rocket Money as a Customer Experience Associate
Rocket Money, renowned for its app that manages bills and cancels subscriptions, is hiring a Remote Customer Experience Associate. This is a NON-PHONE position where you’ll provide excellent customer service through the company’s online chat platform. If you’re passionate about personal finance and enjoy assisting others, this could be the perfect role for you.
The pay rate ranges from $20 – $24/hr, and the role includes comprehensive benefits such as medical, dental, vision, and 401k plans.
No state hiring restrictions or college degree requirements are mentioned. Glassdoor reviews rate Rocket Money at 3.5 out of 5 stars.
Job Overview
Here’s an excerpt from the job posting:
“Rocket Money aims to empower individuals to achieve their best financial lives. Our members gain deep insights into their finances and enjoy a range of services that help save time and money. We’re looking for a full-time Customer Experience Associate to join our support team and contribute to our ongoing growth.”
Primary Responsibilities
- Communicate with Rocket Money’s members via the online chat platform.
- Provide top-notch customer service, assist with app-related queries, and resolve general issues.
- Guide members on maximizing their Premium Membership benefits.
- Escalate technical issues to the engineering team and relay solutions to members.
- Create support articles and member tutorials.
- Use the Rocket Money app regularly and provide detailed feedback on beta features.
- Other duties as assigned by your supervisor.
Only shortlisted candidates will be contacted for an interview.
Candidate Profile
- Interest in personal finance and helping others manage their money effectively.
- Excellent written communication skills and a genuine enjoyment of people interaction.
- Ability to empathize with and validate members’ experiences, finding meaningful solutions.
- Proactive problem-solving skills to identify issues and potential resolutions.
- Strong workflow management skills to balance multiple priorities efficiently.
- Initiative to assist wherever needed and a passion for continuous learning and improvement.
- Self-motivation for personal and professional development, with a drive to push your abilities.
- Customer service experience within a B2C tech company is a plus!
Employee Benefits
- Health, Dental & Vision Plans
- Competitive Salary
- 401k Matching
- Unlimited PTO
- Daily Lunch
- Snacks & Coffee
- Commuter Benefits
Additional information: The salary range is $20 – $24/hour, with bonuses and benefits. The base pay may vary depending on the candidate’s job-related skills, knowledge, and experience.
How to Apply
Note: Rat Race Rebellion is a job board and blog, not involved in the application or hiring processes for the jobs listed.
Click here for full details and to apply
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