.
by Chris Durst Aug. 23, 2024
| As of now, this job posting is active, and applications are open. Jobs may close at any time, so apply or share quickly if interested! Please note we do not manage HR processes. Contact the employer for application-related questions. Best of luck! |
Remote Product Support Representative Opportunity at Pluralsight
Pluralsight, a leader in technology workforce development, has an opening for a Remote Product Support Representative. In this role, you will assist customers via phone and email, addressing a variety of technical, subscription, payment, and administrative queries from individual users to tech professionals and company employees.
Success in this position requires outstanding communication skills, a tech-savvy mindset, self-motivation, and the ability to thrive in a team environment. Compensation for this position ranges from $38,700 to $47,800 annually.
Additionally, Pluralsight offers a competitive benefits package, unlimited PTO, Summer Fridays, and professional development funds. A college degree is not required. They are hiring across the United States with no state restrictions mentioned.
Key Responsibilities and Role Details
As a Remote Product Support Representative, you will be the primary point of contact for customers, providing an exceptional experience with every interaction. Your daily tasks will include handling phone and email queries, troubleshooting issues, personal development, and project work. You will be part of a dedicated team that values individual contributions and innovation.
Essential Qualities for Success
- Exceptional communicator with a proactive approach.
- Lifelong learner driven by curiosity and innovation.
- Organized and collaborative, thriving in team settings.
- Proficient in identifying nuanced issues and solving complex problems.
- Responsible, punctual, and adept at time management.
- Entrepreneurial mindset with the ability to work independently.
- Trustworthy, with sound judgment and a commitment to giving and receiving feedback.
- Enthusiastic about enjoying your work while maintaining professionalism.
Daily Activities and Responsibilities
- Address customer inquiries with excellent interpersonal and communication skills.
- Utilize discretion within established processes to resolve complex requests.
- Identify recurring issues and escalate appropriately.
- Collaborate with team members on projects and process improvements.
- Bring expertise in communication, basic technology, and customer support.
Travel Expectations
Although Pluralsight supports remote and hybrid work, some roles may require occasional travel to the headquarters in Utah for team collaboration.
What Makes Pluralsight a Great Place to Work
- Remote and hybrid work options.
- Mission-driven with a strong cultural framework.
- Dedication to diversity, inclusion, and team growth.
- Encouragement of autonomy and collaboration.
- Comprehensive benefits including competitive pay, medical coverage, unlimited PTO, wellness reimbursements, and more.
Physical and Mental Requirements
The job requires the ability to perform repetitive tasks using office equipment in a sedentary work environment. You should be able to handle documentation, data analysis, and make timely decisions independently. Providing reasonable accommodations is a priority.
Equal Employment Opportunity Statement
Pluralsight is committed to equal opportunity employment. All qualified candidates will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or veteran status. We also ensure fair consideration for those with criminal histories consistent with EEOC guidelines.
Compensation and Application Details
The annual salary for this role ranges from $38,700 to $47,800 USD, varying by location. Your compensation will be influenced by factors such as geography, experience, skills, and job requirements. Benefits and possible bonuses are additional perks.
To be considered, applications must be submitted within 90 days from the posting date.
How to Apply
(Reminder: Rat Race Rebellion is not involved in the hiring process. We simply post job opportunities.)
CLICK HERE for details and to apply for this Remote Product Support Representative role. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
For more Online Money-Making news, visit our homepage.
Discover more from Make Money Online and Work From Anywhere
Subscribe to get the latest posts sent to your email.
