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by Chris Durst Aug. 22, 2024
| This job listing is currently online, but positions can fill rapidly. If interested, apply or share swiftly! Note that we are not involved in the HR processes. Please contact the hiring company directly if encountering application issues. |
ClearCaptions, an FCC-certified telephone captioning provider, is hiring a Remote Client Care Specialist currently available on their careers page.
In this position, you will handle inbound customer assistance and general inquiries related to ClearCaptions’ services.
A degree is not mandatory, but prior customer service experience and strong communication skills are essential.
The role offers a pay rate of $18-$20/hr, depending on experience and location.
There are no state-specific hiring restrictions mentioned.
Benefits include comprehensive medical, dental, and vision coverage, 401(k) match, a fitness program, professional development stipend, and home office allowances.
Role Overview
The Client Care Specialist will support customers via phone and chat, manage inquiries, and maintain accounts. This remote/work-from-home role reports to the CEX Operations Supervisor.
Primary Responsibilities
- Respond to inbound customer queries via phone and chat.
- Provide training and support for ClearCaptions features and services.
- Meet performance metrics related to service level and customer satisfaction.
- Manage customer information in Salesforce CRM.
- Complete general account maintenance, including record updates and usage-related questions.
Qualifications
- Experience in explaining complex information clearly.
- High school diploma required; college degree preferred.
- Minimum 3 years in customer service.
- Strong communication skills.
- Ability to identify and address customer needs over the phone.
- Team player with good interpersonal skills.
- Logical thinker able to follow standard procedures.
- Problem-solving abilities with limited information.
- Positive attitude and eagerness to learn.
- Excellent verbal and written communication, presentation, and problem-solving skills.
- Organized, self-directed, and able to handle multiple priorities.
- Collaborative and results-driven team player.
- Discretion and ability to maintain confidentiality.
- Reliable with consistent attendance.
- Proficient in MS Office and virtual communication tools.
- Familiarity with Salesforce.
Work Environment
Work from Home: This role is 100% remote.
Compensation: $18.00 to $20.00/hr depending on experience and location.
How to Apply
(Note: Rat Race Rebellion is a job board only and not involved in the hiring process. Contact the hiring company for application questions.)
CLICK HERE for full details and to apply for this Remote Client Care Specialist position. For similar opportunities, check our Newest Jobs & Gigs page. Want to be the first to know about jobs like these? Join our free Telegram channel. Good luck in your work from home job search!
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