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by Chris Durst Aug. 12, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Dick’s Sporting Goods Remote Customer Service Representative Position
If you’re not a morning person or prefer activities in the afternoons, you might like the 12:00 PM – 9:00 PM ET shift offered for this position.
This role involves handling calls and providing exceptional service to customers by answering inquiries and building connections with athletes.
This is an ENTRY LEVEL position that requires less than one year of customer service experience. An interest in sports, effective communication skills, and willingness to learn new technologies are preferred.
A 3-week paid training program will be provided to help you excel in this role.
The annual pay ranges from $29,000 to $46,200, and benefits are available.
Excerpts from the Remote Customer Service Representative Job Posting:
DICK’S Sporting Goods believes in the positive impact of sports in transforming lives. Join our team to empower athletes and create a diverse workforce that represents our communities.
If you’re ready to contribute to the world’s greatest sports team, apply now!
Job Overview:
Summary Description
As part of DICK’S Sporting Goods, customer service representatives play a key role in providing exceptional support to customers. Engage with athletes, resolve inquiries, and build meaningful connections while addressing complex issues.
Job Duties & Responsibilities
- Assist customers over the phone or via chat to address questions and concerns.
- Handle escalated calls and chats by providing solutions and demonstrating enthusiasm.
- Communicate empathetically to build strong relationships with customers.
- Resolve challenges efficiently, ensuring customer needs are met accurately.
- Utilize appropriate processes and online tools to enhance service quality.
- Collaborate with internal and external partners to support issue resolution.
- Take ownership of significant issues and provide detailed logs of interactions.
- Participate in team events and initiatives to enhance customer experiences.
Qualifications:
- High school diploma or equivalent
- High-speed internet
- Ethernet Port
- Proficiency in Microsoft Office, TEAMS, and experience with IVR and CRM tools
Skills & Abilities
- Passion for sports and community-building
- Excellent communication skills and problem-solving abilities
- Adaptability and teamwork skills
- Ability to think quickly and stay composed under pressure
- Strong technical skills to navigate systems effectively
- Bilingual proficiency in Spanish is a plus
Compensation & Benefits
Targeted pay range: $29,000 – $46,200. Benefit packages include incentives, equity, and other components. Individual compensation is determined based on experience, location, and business considerations. We ensure competitive and fair compensation for all employees. DICK’S Sporting Goods offers benefits and complies with state requirements for paid leave.
How to Apply
(Please note that Rat Race Rebellion is not involved in the application or hiring processes for the jobs listed. We serve as a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more job opportunities, visit our Newest Jobs & Gigs page. Stay updated on new job listings by joining our free Telegram channel. Best of luck with your work-from-home journey!
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