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$52,000-$54,000/Yr. Remote Escalations Representative
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by Chris Durst Aug. 21, 2025
This job is directly sourced from the employer’s website. We don’t work for the company and don’t publish jobs for them. Every job post links directly to the official application or career portal. As of our latest update, this listing is active, and applications are welcome. However, positions can fill quickly, so don’t hesitate to apply or share! |
Explore the $52,000-$54,000/Yr. Remote Escalations Representative Position at Angi
Angi, previously known as Angie’s List, has an exciting opportunity for a dedicated Remote Escalations Representative. In this crucial role, you will manage escalations from both homeowners and service professionals. This involves assessing risks and crafting effective solutions to ensure all concerns are thoroughly addressed. You’ll be tasked with reviewing supporting documents, such as images and case information, to determine the best course of action for each scenario.
Prospective candidates should bring over two years of experience in customer service, along with robust computer skills especially in applications like Salesforce and Google Suite. A big part of this role is making independent decisions and handling challenging interactions with emotional intelligence.
Key Responsibilities of the Remote Escalations Role
Joining the Marketplace Escalations team as an Escalations Representative means you will play a significant role in maintaining customer satisfaction and marketplace trust. Here’s a closer look at what you’ll be doing day-to-day:
- Utilize empathy to resolve consumer complaints effectively.
- Calmly de-escalate situations in alignment with Angi’s core principles.
- Analyze the severity and nature of customer concerns and provide tailored solutions within company guidelines.
- Review case materials to ensure all processes and policies are followed, enabling appropriate next steps.
- Deliver outstanding customer service across email and phone channels, demonstrating exceptional written and verbal skills.
- Take proactive steps to mitigate risks associated with service provider accounts.
- Stay adaptable, assisting with any necessary escalations-related tasks as required by business needs.
Desired Qualities in Applicants
- A minimum of two years in a customer service environment, highlighting your ability to communicate clearly and professionally.
- Aptitude for managing a high volume of cases and outbound calls daily.
- Proficiency in making critical decisions independently and swiftly adapting to changing situations.
- Experience in managing difficult conversations and resolving objections with strong problem-solving skills.
- Comfort in fast-paced settings where flexibility is essential.
- A growth-oriented mindset, eager for feedback and improvement.
- Commitment to maintaining company standards, including accurate account notation and quality assurance.
- Clear communication and empathetic listening skills, both verbal and written.
- Eagerness to succeed and grow within the company.
- A high-energy, professional attitude with effective multitasking abilities.
- Strong technical competence, specifically with Salesforce and Google Suite applications.
- Ability to work remotely from a private, distraction-free environment, using a hardwired, high-speed internet connection.
Compensation and Benefits: A Closer Look
The position offers a competitive salary range of $52,000 to $54,000 annually, which includes a base pay of $25.18 per hour and a performance-based bonus potential of up to 5% each year. Here are some key benefits you can expect:
- Company equity program
- Employer-paid medical coverage with a Health Savings Account (HSA) contribution
- Dental and vision plans, alongside discounts for pet care
- A 401(k) plan with company matching through Charles Schwab
- Comprehensive Paid Time Off (PTO), covering sick days, vacations, volunteer work, and holidays
- A balanced work schedule (40 hours weekly, Monday to Friday)
- Technical tools provided, including a laptop
- Collaboration with a dynamic team tackling unique challenges to make a global impact
Ready to Apply?
Please remember, Rat Race Rebellion is only sharing this opportunity and is not involved in the hiring process. We serve as a platform to connect you with employers.
CLICK HERE for full details and to apply for this Remote Escalations Representative position. For more opportunities like this, visit our Newest Jobs & Gigs page. To be the first to know about such jobs, join our free Telegram channel. Best wishes on your work-from-home journey!
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