Virtual Customer Support Agent

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by Chris Durst       May 6, 2025

Exciting Opportunity with eviCore Healthcare as a Remote Service Agent

The chance to join eviCore Healthcare as a Remote Customer Service Representative offers a comprehensive eight-week paid training program, which involves live call handling. This immersive experience prepares you to meet the needs of inbound callers with efficiency and care.

Why Consider a Remote Customer Service Role at eviCore?

As an integral part of the team, you’ll facilitate the pre-authorization needs of health plan clients and providers, managing each interaction with diligence and a personal touch. Expect to handle an average of 80-100 inbound calls daily, navigating a structured script to ensure each caller’s needs are met effectively.

For those with at least a high school diploma, proficiency in Microsoft Outlook, and stellar communication skills, this role offers a rewarding path. A background in customer service is highly valued.

Key Responsibilities of the Remote Customer Service Role

• Handle an average of 80-100 daily inbound calls, addressing pre-authorization needs.
• Maintain confidentiality in compliance with HIPAA during all interactions.
• Utilize multiple systems efficiently to input data accurately.
• Adhere to scripted protocols, redirecting unresolved calls appropriately.
• Deliver one-call resolutions, maintaining a client-focused approach.
• Participate fully in the eight-week training with live-call sessions.

Essential Qualifications

• A high school diploma or equivalent is required.
• A strong background in customer service is preferred.
• Intermediate Microsoft Outlook skills; excellent communication and organizational skills.
• A proactive, solutions-oriented mindset with the ability to handle challenging calls with composure.
• Adaptability to business changes, with a collaborative and positive attitude.
• Confidence and sound judgment to fulfill promises effectively.

Compensation and Benefits

This remote position offers a competitive hourly wage ranging from $17.75 to $19, dependent on experience and location. In addition to an annual bonus plan, benefits include medical, vision, dental, and wellness programs, plus a 401(k) with company matching. Company-paid life insurance, tuition reimbursement, and generous paid time off are also part of the comprehensive benefits package.

How to Apply

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