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by Chris Durst March 13, 2025
| We are currently featuring a fantastic career opportunity—NON-PHONE Remote Support Specialist I. Act quickly because these openings are filled swiftly! Remember, if you encounter a challenge during the application process, reach out directly to the hiring organization. Best of luck on your remote work journey! |
Remote Opportunities at User Interviews: A Closer Look at the NON-PHONE Remote Support Specialist I
Are you eager to avoid weekend work? This remote role as a Support Specialist might be perfect for you! Within this position, you will be responding to client queries through a ticketing platform. These inquiries may encompass usage of the product, tracking participant incentives, or troubleshooting participation issues in research studies.
Competitive pay stands at $22/hr, and a computer is provided. Additional perks include a home office stipend of $250 and a $50 monthly allowance for work from home necessities. Employees receive full coverage for medical and dental insurance, access to unlimited wellness days, and more.
Key Responsibilities for NON-PHONE Remote Support Specialist I
In your capacity as a Support Specialist, you’re expected to be a strong user advocate, addressing support inquiries through our ticketing system. Responsibilities include assisting with product use, ensuring smooth payment processes, and resolving study participation issues. You’ll become proficient in recognizing and closing gaps in user experiences.
Main Duties
- Oversee all support tickets
- Partner with Project Coordinators to resolve more complex issues
- Gather insights, consider feedback, and propose user experience improvements
- Create and refine processes to enhance customer satisfaction
- Manage incentive payments efficiently
- Administer account reviews maintaining participant & researcher wellness
- Update support resources based on product updates and new protocols
- Engage in live chat support as required
- Provide voluntary holiday coverage
Ideal Candidate Traits for the NON-PHONE Remote Support Specialist I Role
- Self-motivated with a cheerful disposition
- Collaborative team member
- Genuine interest in helping others
- Empathetic towards users and goes the extra mile
- Adaptable in a dynamic startup environment
- Organized and considerate
- Innovative problem solver
Essential Qualifications
- At least one year of customer-facing support experience
- Proficient in email and/or chat support
- Adept at managing high volumes of support interactions
- Experience with Zendesk is advantageous
- Keen on taking ownership within a growing team
- Strong problem-solving capabilities with comfort in ambiguity
- Bachelor’s Degree preferred but not essential
- U.S. residency and work authorization without visa sponsorship needed
Compensation & Benefits for NON-PHONE Remote Support Specialist I
- Hourly wage of $22/hr for a 40-hour workweek, with overtime opportunities
- Performance-based annual bonuses
- Equity options available
- Comprehensive medical & dental insurance
- Annual access to One Medical Group & Talkspace
- Starting with four weeks of PTO, accumulating an extra day annually
- Unlimited wellness days for health or mental wellbeing
- Generous paid parental leave
- 401k with a $200/month company contribution
- $250 setup allowance for your office
- Monthly $50 stipend for remote work essentials
- Celebratory recognition for milestones and anniversaries
- $250 annual learning and development allowance
- Yearly company retreat
How to Apply for NON-PHONE Remote Support Specialist I
Note that Rat Race Rebellion is not involved in the hiring process; we are a job board and informational blog.
CLICK HERE for full details and to apply for this Remote Support Specialist position. For more job opportunities like this, be sure to check out our Newest Jobs & Gigs page. Stay ahead of the curve by joining our free Telegram channel. Good fortune on your path to seamless remote work!
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