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by Chris Durst Mar. 6, 2025
| Currently, the opportunity to join the team as a Remote Patient Engagement Representative is open. However, positions may fill quickly, so if this role piques your interest, take swift action! Please direct any questions about application issues to the company itself. Best of luck in your remote job search, and we hope you can join the remote workforce soon! |
Explore a Career with Genoa Healthcare: Remote Patient Engagement Representative
Genoa Healthcare, an integral part of the UnitedHealth Group, has unveiled an exciting opportunity for those interested in becoming a Remote Patient Engagement Representative. In this role, you will contact eligible patients to discuss the company’s initiatives, log data, handle incoming calls, and assign them accordingly.
Potential applicants need to have either a High School Diploma/GED or equivalent experience, a minimum age of 18, and over two years of customer service experience. Availability for any 8-hour shift between 8:00am – 6:00pm CST from Monday through Friday is necessary. Candidates with two-plus years in a call center and proficiency in Microsoft Word and Excel will have an advantage.
The salary range is $16-$28.85 per hour, accompanied by a comprehensive benefits scheme.
Uncover More About the Remote Patient Engagement Representative Role
Affiliate with a leader in technology-enabled health services by becoming a Patient Engagement Representative with Genoa, part of Optum and the UnitedHealth Group. As a part of our team, you will support pharmacists in facilitating comprehensive medication management services within a call center setting.
Being a full-time position, this role necessitates flexibility with shifts during our regular business hours, and occasionally, you might need to accommodate overtime or weekend shifts to meet business demands. Our extensive on-the-job training ensures seamless adaptation to your new role.
Reap the benefits of telecommuting from anywhere in the U.S., embracing this opportunity to conquer challenging tasks.
Key Responsibilities Presented:
- Confidential patient outreach adhering strictly to policies and guidelines
- Effectively communicate clinical offerings, driving patient program participation
- Conduct data entry tasks and document call interactions accurately
- Strive to meet productivity benchmarks to enhance customer satisfaction
- Engage professionally with colleagues and external parties
- Manage multi-line phone systems and skillfully direct calls as needed
- Undertake administrative roles like mail and fax processing
- Participate in projects and activities to continuously serve our clients
In our dynamic company, your achievements will be valued and you’ll receive guided growth opportunities for your career progression.
Essential Qualifications to Apply:
- High School Diploma or equivalent work experience
- Aged 18 years or older
- More than two years of customer service experience
- Flexibility to work any 8-hour shifts during the specified business hours, with the possibility of overtime or weekend work contingent upon necessity
Beneficial Skills and Experience:
- Over two years in a call center environment
- Proficiency in Microsoft Word and Excel management
- Bilingual ability in English and Spanish
- Experience in sales
Telecommuting Expectations:
- Ensure all sensitive company documents are kept secure
- Dedicated work space away from living areas, maintaining privacy
- Must have access to a reliable high-speed internet connection as approved by UnitedHealth Group
*Adherence to UnitedHealth Group’s Telecommuter Policy is mandatory for all remote employees
Salary and Benefits Overview
The specified hourly pay ranges from $16.00 to $28.85 for full-time roles, considering various factors such as the regional labor market, educational qualifications, experience, certifications, etc. UnitedHealth Group diligently follows all relevant minimum wage laws. Apart from a competitive salary, employees will receive a benefits package, including incentives, stock options, and 401k contributions. Starting a career here opens a plethora of benefits and career incentives.
Application Process
(Please be mindful that Rat Race Rebellion acts solely as a job board and blog, playing no part in the job application or hiring processes.)
CLICK HERE for comprehensive details and to apply for the Remote Patient Engagement Representative position. For more opportunities like this, visit our Newest Jobs & Gigs page. Stay updated on similar roles by joining our free Telegram channel. Good luck with your work-from-home endeavors!
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