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by Chris Durst Jan. 16, 2025
| If you’re looking for a role that combines flexibility with purpose, consider applying for the Remote Customer Support Advocate position with ACT. Given that this post is live, you can apply immediately, although vacancies can be filled quickly. Please apply soon and may this opportunity lead you to fulfilling remote work! |
Explore the Role of a Remote Customer Support Advocate
Start Date: February 18th, 2025
If you’re passionate about customer service, the Remote Customer Support Advocate position offers a rewarding opportunity. As the job involves both email and phone-based support, it demands proficiency in managing significant volumes of customer interactions. The ideal candidate will efficiently assist educational and business clients.
Preferred applicants should have a minimum of one year of customer service experience, particularly within call centers. Familiarity with essential software tools like Microsoft Office and basic web navigation will be beneficial. Progressing with keyboard skills will allow you to meet the job’s demands more effectively.
This role offers a starting salary of $16 per hour, complemented by a robust benefits package.
ACT ensures you have the required computer equipment, but reliable internet access is your responsibility.
The position is available remotely across the continental United States!
Responsibilities of the Remote Customer Support Advocate
Working as a Remote Customer Support Advocate at ACT is fulfilling. The role centers around delivering exceptional customer service through handling phone and email queries. With a focus on enhancing the customer experience, this position requires a team player with excellent communication skills.
Start Date: February 18th, 2025
Compensation and Benefits
The role starts at a pay rate of $16 per hour, with potential increases based on performance. ACT offers comprehensive benefits including life insurance, medical and dental plans, flexible spending accounts, 401(k) with company contributions, paid time off, and more.
Work Schedule: Monday to Friday, 10:30 a.m. to 7:00 p.m. Central Time
Training Overview
The training period is an essential component of this role, scheduled from 8:00 a.m. to 4:30 p.m. Central Time, Monday through Friday. During the full-time, paid four-week training, you’ll acquire the skills necessary to assist customers effectively. With support from a team dedicated to your success, you’ll confidently start handling calls after completing your training.
Technology and Location
While ACT provides essential technology equipment, candidates must ensure a stable internet connection with specific download and upload speeds. While the position is primarily remote, interested candidates can work from the Iowa City headquarters or opt for a hybrid setup.
A Day as a Remote Customer Support Advocate
- Your day either involves incoming or outgoing customer service interactions. On average, you might handle 15-20 calls daily. Aim for one-call resolutions by asking probing questions, resolving issues, and documenting your findings.
- Escalate unresolved issues seamlessly to ensure swift resolutions.
- Maintain customer interaction records, including transactions, comments, and complaints using a customer relationship management tool.
About You
- Have at least one year of call center experience.
- Basic software experience, including Microsoft Office, is required.
- Proficiency with web browsers and internet messaging tools.
- Excellent keyboard skills and the ability to multitask.
- A customer-focused approach with the flexibility to adapt to changes.
- Capability to handle high call volumes while maintaining organization.
- A combination of experience and education can prepare you for success in this role.
Preferred Qualifications
- Advanced knowledge of Windows and Microsoft Office.
- Prior experience in the education industry is an advantage.
- Familiarity with customer relationship management platforms.
How to Apply
Note that Rat Race Rebellion is not involved in the application process. We function as a job board and blog.
CLICK HERE for full details and to apply for this Remote Customer Support Advocate position. For more job opportunities like this one, visit our Newest Jobs & Gigs page. To stay ahead in your job search, join our free Telegram channel. Here’s wishing you success in your journey to remote work!
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