Remote Customer Service Rep: $28.85/hr

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by Chris Durst       Jan. 13, 2025

Your Path Towards Becoming a Remote Customer Service Representative

Optum, a dynamic arm of UnitedHealth Group, is offering an exciting Remote Customer Service Representative position. This role is accessible to applicants residing within the Eastern or Central time zones of the United States.

The position offers a competitive pay range of $16 to $28.85/hr and includes a generous benefits package. As a representative, your responsibilities will involve contacting members to arrange essential in-home visits with medical professionals. Additionally, you’ll be handling incoming inquiries and managing appointment scheduling.

Importantly, a high school diploma or GED is not mandatory if you possess relevant work experience. The role is full-time, with standard shifts from 9:00 a.m. to 5:30 p.m. local time. Occasional overtime or weekend shifts may be required.

Intriguing Insights Into the Remote Customer Service Representative Role

The position entails a full-time commitment of 40 hours per week, from Monday to Friday. Employees will work an 8-hour shift during regular business hours, and at times, overtime or weekend work might be necessary.

The comprehensive training program spans 8 weeks, scheduled from 9:00 a.m. to 5:30 p.m. EST (8:00 a.m. to 4:30 p.m. CST), Monday to Friday.

If you reside within EST or CST, this remote role allows for exceptional flexibility while tackling diverse challenges.

Core Responsibilities of a Remote Customer Service Representative

• Contact members to schedule in-home visits with healthcare providers
• Respond to inbound member inquiries, offering assistance as needed
• Ensure flawless appointment scheduling and resolve any related concerns

The position demands high efficiency and professionalism in a busy customer service setting. Adaptability with work schedules, including evenings, is key to success here.

This role promises reward and recognition for excellence and provides the opportunity for career development, with clear guidance on achieving success.

Essential Qualifications for a Remote Customer Service Representative

• Equivalent work experience in place of a High School Diploma/GED
• Minimum age of 18
• Over a year of work experience
• Proficiency in Microsoft Word, Excel, and Outlook
• Strict confidentiality and adherence to HIPAA standards
• Willingness to work an 8-hour shift within business hours, with flexibility for overtime or weekends

Additional Skills and Experience

• Experience in the healthcare industry or familiarity with Medicaid/Medicare
• Customer retention experience

Remote Work Requirements

• Location within EST or CST
• Ability to secure sensitive company documents
• A dedicated workspace ensuring privacy
• Capability to access high-speed internet
• Direct internet connection (hard-wired)

Essential Soft Skills

• Proficient multitasking: typing and conversing alongside screen navigation
• Experience in metric-focused environments
• Familiarity with auto-dialer systems

*Compliance with UnitedHealth Group’s Telecommuter Policy is mandatory for all remote employees

Compensation & Benefits Overview

The hourly wage varies from $16.00 to $28.85, dependent on factors such as local labor markets and individual qualifications. UnitedHealth Group provides a comprehensive benefits package, including incentives, equity purchases and a 401K program, contingent on eligibility. Discover a broad range of benefits wherever you begin your journey with UnitedHealth Group.

Application Process

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CLICK HERE for full details and to apply for the Remote Customer Service Representative position. For similar opportunities, visit our Newest Jobs & Gigs page. Stay updated on such roles by joining our free Telegram channel. We wish you success in your remote job search!

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