Remote Support Specialist at UPS

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by Chris Durst January 3, 2025

Exciting Role: Remote Customer Support Specialist with UPS-Owned Roadie

If you’re searching for a fulfilling career as a Remote Customer Support Specialist, consider joining Roadie, a division of UPS. Joining their team means working from the comfort of your home on a four-day workweek schedule.

In this dynamic position, you will engage with Roadie customers, partners, and the broader community via phone, email, and text, ensuring top-notch support.

Compensation and Benefits Overview

While the salary for the Remote Customer Support Specialist role isn’t specified, Glassdoor estimates a range of $40,000-$55,000 annually; it’s best to confirm this directly with Roadie. As for benefits, the company provides a rich package including complete health insurance coverage and a 401k with a company match sitewide.

• Comprehensive compensation plans
• Full health insurance paid for employees
• 401k plan with employer contributions
• Assistance with tuition and student loan payments
• Generous leave policies with monthly long weekends
• Essential technology supplied

This opportunity is open nationwide with no location restrictions within the U.S.

About the Role and Company

Roadie, now part of the UPS family and known for its innovative logistics strategies, enables swift, flexible last-mile deliveries through a vast network of over 200,000 drivers. This supports extensive local delivery capabilities to almost all U.S. households, serving diverse industries.

The support team at Roadie is the first touchpoint for users. As a Remote Customer Support Specialist, you’ll employ your communication and problem-solving skills to navigate customer interactions, using mobile and online tools proficiently. Given the nature of our 24/7 operations, you might work varied hours, including evenings, weekends, and holidays.

Your Responsibilities

• Engage customers, partners, and community members via multiple communication channels
• Respond to all inquiries with patience and active listening
• Strive for both efficiency and quality in the resolution of issues
• Monitor ongoing deliveries and intervene as needed
• Handle unexpected delivery situations with care and urgency
• Utilize Salesforce to document interactions accurately
• Work closely with colleagues from various departments to enhance user experience

Skills and Experience

• At least one year in a customer service capacity, preferably in tech or logistics
• Excellent written and spoken communication skills tailored to diverse audiences
• Rapid and effective problem-solving abilities
• Adaptability in a fast-changing work environment
• Eagerness to tackle challenges and navigate ambiguity
• Willingness to work non-traditional shifts, including nights and weekends
• Familiarity with Salesforce is an advantage

Roadie’s Unique Offerings

• Attractive pay structures
• 100% employer-paid health plan
• Employer-matched 401k
• Help with tuition and student debt
• Flexible PTO and regular long weekends
• Monthly home office stipend
• All necessary work-related technology

Apply Now

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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For similar opportunities, visit our Newest Jobs & Gigs page. Ensure you’re the first to learn about these roles by joining our free Telegram channel. Best of luck in your pursuit of a home-based career!

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