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by Chris Durst Dec. 16, 2024
| This Remote Customer Experience Consultant opportunity with Zillow is currently available. As job openings can close swiftly, we recommend that interested parties apply or share quickly. Please note, we do not participate in the hiring processes of other companies. If any issues arise during application, reach out directly to the employer. Wishing you all the best in your job search and the possibility of working from the comfort of home soon! |
Exciting Role with Zillow as a Remote Customer Experience Consultant
Interested individuals are encouraged to apply or share as soon as possible, as Zillow’s career opportunities tend to close quickly.
This exciting position entails providing expert guidance and industry best practices through various communication channels, including phone, email, chat, and social media.
The job is available to candidates nationwide.
No college degree is necessary to apply.
Zillow values diverse experiences and encourages applicants from non-traditional backgrounds. If you have transferable skills or relevant experiences, don’t hesitate to apply!
The salary range for this role is $19.60 – $31.40 per hour, depending on experience, performance, and location.
Benefits offered include comprehensive medical, dental, vision, life, and disability coverages along with parental leave, family benefits, retirement contributions, and paid time off.
Key Responsibilities as a Remote Customer Experience Consultant
Dotloop, part of Zillow, is transforming real estate transactions by removing paperwork from the process. As a Customer Experience Consultant, you will have a positive impact on agents, brokers, buyers, sellers, and internal teams. Our aim is to maintain an excellent contact center with unmatched customer loyalty!
What You Will Do in This Role
- Provide top-quality customer service efficiently and consistently.
- Guide customers and share best practices across multi-channel platforms.
- Utilize your interpersonal skills to achieve excellent customer satisfaction.
- Assist customers with product usability, identifying needs, and providing resolution on first contact.
- Document customer interactions accurately using Customer Relationship Management software.
- Stay informed about dotloop’s products and features, promoting the benefits to users.
- Advocate for customers by providing feedback to the product team.
- Engage openly with all customers and adapt swiftly to changes as a team player.
Position Location and Compensation Details
This role is categorized as remote, allowing employees to work from any physical location of their choice within the U.S., except certain restricted areas. The standard base pay in specific states, such as California, Colorado, and New York, ranges from $19.60 to $31.40 per hour.
Besides a competitive salary, equity awards based on experience and performance are offered. These amounts may vary based on individual factors.
Ideal Candidate Profile
- At least one year of experience in a customer service or communications role.
- Proven ability to independently handle high-volume customer cases.
- Proficiency with web-based products, MS Office, and CRM systems like Salesforce.
- Familiarity with basic real estate knowledge is desirable, but not required.
- A motivated and enthusiastic approach to work in a fast-paced, dynamic environment.
- Self-starter with a willingness to quickly learn about our systems and features (approximately three weeks of training).
- Excellent communication skills and the ability to maintain positive relationships.
- Reliable internet connectivity is essential for uninterrupted work.
- Previous remote work experience is preferred.
Highlighting Transferable Skills
At Zillow, inclusive hiring is a priority. We welcome applicants with diverse experiences and the ability to bring their unique perspectives to the role. If this aligns with your profile, we encourage you to apply!
How to Apply for the Remote Customer Experience Consultant Role
Just a reminder, Rat Race Rebellion does not engage in the hiring processes or applications for external job postings. We are solely a job board and blog.
CLICK HERE for full details and to apply for this Remote Customer Experience Consultant position. Check our Newest Jobs & Gigs page for more opportunities. For instant updates on similar jobs, join our free Telegram channel. We hope you find success in securing your home-based career!
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