Remote Healthcare Service Rep

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by Chris Durst       Dec. 12, 2024

Join Carenet Health as a Remote Healthcare Customer Service Representative

Carenet Health, part of Rite Aid, is currently seeking remote healthcare customer service reps to join their dynamic team. Starting on January 16, 2025, this role involves reaching out to patients for scheduling preventative health screenings, assessing appointment needs, and more. You’ll be offering welcome calls and providing valuable assistance regarding benefits and insurance information to patients and members. Additionally, conducting patient surveys is part of the responsibilities.

This position requires at least a high school diploma or GED, along with solid computer skills, proficiency in Microsoft Outlook and Word, and exceptional customer service capabilities. Excellent written and verbal communication skills are also essential.

The salary is $15 per hour, accompanied by a comprehensive benefits package including health, dental, and vision insurance, a 401(k) with company match, PTO, holidays, FSAs, wellness programs, and career growth opportunities.

Insights into the Role of a Remote Healthcare Customer Service Rep

Are you enthusiastic about healthcare and eager to assist patients with their healthcare needs? If so, this position might be a great fit. It’s a remote, work-from-home opportunity where you’ll interact with patients, their representatives, providers, and pharmacies.

Your Responsibilities

Your main tasks will include:

• Making outbound calls to engage with patients, members, and customers
• Scheduling appointments for health screenings and assessing for high-risk healthcare appointments
• Helping patients make informed decisions to improve their healthcare experiences
• Providing benefits and insurance information through welcome calls
• Conducting outbound surveys
• Ultimately, you will be making a meaningful difference in people’s lives!

Thriving in a Remote Work Environment

• Safety
  • Establish a dedicated workspace
  • Ensure physical safety
  • Maintain organization
  • Add personal touches to your desk
• Security
  • Prioritize privacy
  • Maintain a quiet environment given the patient interactions
  • Protect your computer
• Support
  • Communicate effectively
  • Performance is supported and coached
  • Quality performance is essential
• Success
  • Mentally prepare for your workday
  • Utilize available resources
  • Take outdoor breaks regularly

Discover Carenet’s Mission

With over 30 years in the industry, Carenet Health has been transforming healthcare experiences. Interacting daily with one in three Americans, they focus on enhancing healthcare journeys and outcomes. By blending superior clinical expertise with automated, personalized solutions, Carenet strives to revolutionize healthcare for everyone.

Job Qualifications

A minimum internet download speed of 100Mbps and upload speed of 20Mbps is required for this position.

Here’s what you need to qualify:

• High School Diploma or GED – verified during a background check
• Proficiency in computer tasks (data entry, screen navigation, keyboarding)
• Experience with Microsoft Outlook and Word
• Strong customer service skills
• Ability to adhere to a structured schedule
• Excellent oral and written communication skills
• A compassionate demeanor
• Provision of two 22-inch monitors with HDMI and Display ports

Compensation and Benefits for Remote Healthcare Customer Service Reps

Carenet Health values team members’ contributions by providing a competitive pay rate of $15 per hour, alongside an extensive benefits package, including health insurance, a 401(k) with company matching, PTO, FSAs, wellness initiatives, and opportunities for professional development.

Instructions for Application

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