Remote Customer Service Rep.

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by Chris Durst       Dec. 5, 2024

Explore the Role: Remote Customer Service Specialist at Endurance Warranty Services

Landing a Remote Customer Service Representative position at Endurance Warranty Services could be a fantastic opportunity for those who excel in customer interaction. You will engage with customers through inbound calls, manage administrative updates on customer accounts, and efficiently direct queries to relevant departments.

Prospective candidates should exhibit strong customer-oriented skills, effective communication, attentive listening, and proficiency with computers. A high school diploma or GED is a minimum requirement, as is a genuine passion for providing exceptional customer service.

Restrictions and States Not Hiring From

Due to regulatory constraints, we’re unable to accept applications from the following states: Alaska, California, Colorado, Delaware, Hawaii, Indiana, Maine, Massachusetts, Montana, Nebraska, New Hampshire, North Dakota, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming.

The hourly pay is set at $19.50, providing competitive compensation.

Advantages of Joining Endurance Warranty

• Comprehensive paid training that supports your career advancement.
• 401(k) plan with a company match after 90 days of employment.
• Options for Medical, Dental, and Vision Insurance.
• Access to Voluntary Life Insurance.
• Receive an Internet Stipend.

Main Responsibilities in Your Role

Are you driven by the desire to assist others? At Endurance, we value employees’ growth and development immensely. Remote Customer Service Representatives are tasked with handling incoming queries positively and with meticulous attention to detail. You will update account details and redirect calls when necessary.

• Efficiently manage a high volume of customer calls and accurately reroute them.
• Facilitate a seamless customer experience by liaising with other departments.
• Quickly identify and resolve customer challenges using robust problem-solving skills.
• Articulate contract specifics to customers.
• Ensure customers experience worry-free interactions and seamless service.
• Handle payment transactions and discuss payment arrangements.
• Maintain visual communication during online training and meetings, as camera usage is required.

Attributes for Success

• Outstanding customer service, communication, and listening abilities.
• Ability to thrive in dynamic and pressure-driven settings.
• Competency in basic computer operations and typing.
• Commitment to full-time, immediate availability.
• A fervor for quality customer service and excellence.
• Focus and reliability as key personal traits.
• Organize and manage multiple tasks efficiently.
• Academic background of at least a High School diploma or GED.
• Bilingual skills (Spanish/English) are an asset.

Selected candidates will be required to undergo a comprehensive background check.

Competitive Package Inclusions

Endurance is a pioneer in offering a lucrative compensation package that benefits both full-time and part-time team members. Our benefits extend to:

• Paid training opportunities to foster career advancement.
• Eligibility for a 401(k) with matching from the company after 90 days.
• Healthcare cover including Medical, Dental, and Vision Insurance.
• Voluntary Life Insurance options.
• Provision of an Internet Stipend.

Earnings: $19.50 per hour.

Commitment to Equal Opportunity Employment

Endurance Warranty Services stands firmly as an equal-opportunity employer. We celebrate and embrace diversity, recognizing the unique contributions of individuals in terms of race, color, religion, gender, sexual orientation, identity, nationality, age, disability, and veteran status. Our strength lies in our differences, empowering us to succeed as a collective.

Regulatory restrictions prevent us from accepting applications from specific states, namely: Alaska, California, Colorado, Delaware, Hawaii, Indiana, Maine, Massachusetts, Montana, Nebraska, New Hampshire, North Dakota, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming.

Steps to Apply

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