Fraud Support Call Center Rep

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by Chris Durst      Nov. 21, 2024

Launching Your Career as a Remote Fraud Support Call Center Representative

Jack Henry, a reputable provider of technology solutions dedicated to supporting community banks and credit unions, has shared a coveted job opening for a Remote Fraud Support Call Center Representative. This role is a golden opportunity for those eager to deliver exceptional service by aiding customers with concerns about potential fraud on their debit, credit, and ATM cards.

Ideal candidates should come equipped with no less than a year of experience in customer service. The position initiation is thoroughly supported by a five-week paid training regime designed to comfortably onboard you into this dynamic environment.

Remarkably, this role offers nationwide opportunities across the United States, with no state-specific hiring restrictions mentioned. Expect a starting salary between $34,320 to $37,500 per year, with added compensation for qualifying shifts.

Your Role as a Remote Fraud Support Call Center Representative

Joining Jack Henry’s 24/7 Fraud Center within the Consolidated Contact Center means becoming a critical point of contact, offering targeted support to cardholders encountering fraud-induced difficulties. This includes anything from dealing with lost or stolen cards to enabling smooth cardholder transactions.

• Manage inbound phone calls related to suspicious debit, credit, or ATM activities.
• Guide cardholders, following standard procedures, and liaise with financial institutions as necessary.
• Participate in additional duties as called upon by your supervisors.

Candidate Qualifications for Effectiveness

• A year of customer service experience is essential, whether in direct contact or supporting through phone/chat.
• Exceptional communication skills are a must for success.
• You should be open to flexible working hours, adaptable to nights, weekends, and holidays as required by the center’s comprehensive operation schedule.
• You need access to high-speed internet (at least 20 Mbps download and 10 Mbps upload) to maintain performance standards. A backup internet option is also advisable.
• Ensure access to a quiet, confidential workspace, with a contingency plan that accounts for power or internet disruptions.

Embrace the Benefits at Jack Henry

If you are enthusiastic about aligning with Jack Henry’s mission, even if not all job criteria resonate exactly with your experience, consider applying. This company emphasizes well-being, highlighting it through comprehensive benefit programs that address associates’ physical, mental, and financial health needs.

Why Choose a Career at Jack Henry?

Jack Henry embraces a philosophy of integrity, adaptability, and enjoyment. The firm recognizes its workforce as the cornerstone of its success, driven by the wellbeing of its associates, which it supports with extensive benefits ensuring a fulfilling career path.

Steps to Apply

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CLICK HERE for full details and to apply for the Remote Fraud Support Call Center Representative position. Discover more similar opportunities on our Newest Jobs & Gigs page. For immediate updates on similar roles, join our free Telegram channel. Wishing you success in making your work-from-home aspirations a reality!

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