Join H&R Block as a Seasonal Remote Customer Service Agent!

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by Chris Durst       Nov. 20, 2024

Exciting Opportunity: Become a Seasonal Remote Customer Service Agent with H&R Block

Are you eager to explore new career opportunities? H&R Block is currently recruiting seasonal remote customer service agents! In this role, you will assist clients by phone, email, or chat, helping them navigate H&R Block’s DIY online tax platforms.

For these positions, H&R Block offers an hourly wage of $17, with additional benefits such as differential pay for evening, mid, and weekend shifts. Employees also have the opportunity to earn extra incentives for outstanding performance throughout the season.

Applicants are expected to have at least a high school diploma or equivalent, basic computer skills, a quiet workspace at home, and a smartphone. Further technical and equipment specifics are shared below.

Successful candidates will be provided with the necessary equipment for the job, ensuring you have everything needed to perform efficiently. The current hiring scope is within the United States without specific state restrictions.

Highlights from the Remote Customer Service Agents Job Description

This role with H&R Block is a 100% remote opportunity, catering to those enthusiastic about joining a leading company. You will work as part of a team that focuses on client satisfaction related to DIY tax products. Additional incentives and differentiated pay for shifts enhance this attractive offer.

Your Responsibilities Include

As a Customer Service Agent, you will:

• Understand client needs and use software and troubleshooting skills to find practical solutions.
• Apply a knowledge base and computer systems to manage user incidents effectively.
• Identify and appropriately escalate potential security issues by collaborating with business partners, developers, and other specialists.
• Communicate clearly and professionally by phone, email, and chat, using effective customer service strategies.
• Exhibit strong oral, written, and interpersonal skills, interacting with all associate levels confidently.

Compensation and Benefits

• The base pay is $17.00 per hour.
• Salaries are determined by job-related factors such as experience, education, skills, performance, and geographic location.
• Eligible candidates might participate in various incentive programs, offering potential additional earnings based on plan specifics.

Skills and Qualifications Required

• High school diploma or equivalent.
• Basic computer navigation skills.
• A secure workspace at home suitable for handling phone calls or chats.
• A terrestrial internet connection with a minimum upload and download speed of 15MBps (Internet Speed Test required).
• A personal smartphone capable of downloading RSA token and Microsoft Teams.

Preferred Attributes

• Experience in customer or financial services, particularly in call centers.
• Background in inbound help desk environments.
• Familiarity with Microsoft Office, general computer troubleshooting, and networking connectivity.

About H&R Block

H&R Block’s mission is to support and inspire confidence in our clients and communities worldwide. Since its founding by Henry and Richard Bloch in 1955, the company has expanded to approximately 12,000 offices globally.

H&R Block is firmly committed to diversity and inclusivity and is proud to be an equal opportunity employer. We wholeheartedly welcome applicants from all backgrounds and walks of life to join our dynamic team.

How to Apply

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For full job details and to apply, click the link below:

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