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Remote Call Center Rep: $16.60/Hour

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by Chris Durst Nov. 19, 2024

As of now, this job opportunity is available, and applications appear to be open. However, it’s wise to apply or share promptly if you’re interested! Please note that we hold no responsibility in the HR processes of other organizations. Should you face challenges during the application process, reach out to them directly. Best of luck in your job search, and may you find success in your remote work journey!

Job Openings for Remote Call Center Representatives at Conduent

Embarking on a career as a Remote Call Center Representative, earning $16.60 per hour, positions you to assist individuals daily. This role involves actively engaging with customers to understand their queries and provide accurate responses. As you manage numerous calls, you’ll seamlessly navigate multiple systems to ensure flawless service delivery.

Pursuing this role with Conduent demands at least a year of experience in technical problem-solving, proficient communication abilities, and a typing speed reaching 35 words per minute.

Concerning educational prerequisites, a college degree isn’t necessary.

EXCLUSIONS TO HIRING encompass the following states and regions: AK, CA, HI, MA, IL, MT, NY, Minneapolis, MN, Chicago, IL, NYC, Portland, OR, Montgomery County, MD, Seattle metro area, and Washington, DC metro area.

The starting remuneration stands at $16.50 per hour, accompanied by a competitive benefits package. This includes health benefits for you and your family, starting from day one of employment!

Insights from the Remote Call Center Representative Job Listing

Important: Use a computer to complete the Typing & Call Center Assessment when applying.

  • Initial hourly pay is $16.50!
  • Opportunities for career advancement within the healthcare division!
  • Comprehensive health benefits, including medical, dental, and vision coverage, commencing on the first workday!
  • Enjoy paid time off. Numerous shifts are available*. Work entirely from the comfort of your home!
  • Necessity for complete schedule flexibility!
  • Discuss training schedules and operational hours during interviews.

As part of the team, your role will consist of managing a high volume of customer calls while actively engaging with their needs. Your responsibility includes ensuring each customer interaction is positive and support-oriented. Your reliability and customer-focused approach are vital to Conduent’s commitment to client success.

Frequently Asked Questions by Remote Call Center Representatives

  • Can you guide me in using specific software?
  • Is it possible to assist in course enrollment or alteration?
  • Could you help with setting up a tax preparation appointment?
  • Do you know how to install an application?
  • How do I update the current software?
  • Can you assist with tax refund inquiries?
  • “Can you help reset my password?”
  • “Why doesn’t the website load?”

Key Responsibilities as a Remote Call Center Representative

  • Lead customers through the process of installing and troubleshooting software, leveraging comprehensive system knowledge.
  • Guide users in performing and troubleshooting software updates as informed by the knowledge base.
  • Assist with pre-sales questions, outlining product offerings, pricing, features, and processing orders and refunds.
  • Enhance client experience by facilitating easy software navigation and locating relevant help or calculation summaries.
  • Conduct calculations checks and provide guidance on claim guarantees.
  • Diagnose errors and troubleshoot connection issues, offering clear resolutions.
  • Assist with username and password recovery requests.
  • Address browser-related problems like clearing cookies or resolving screen freeze issues.
  • Resolve printing issues and clarify the difference between electronic and standard forms.
  • Advise on state product navigation and pricing for accurate information entry.

What We Seek in Potential Candidates

We’re in search of individuals naturally inclined to help others, displaying empathy and a drive to deliver effective solutions to customers. Possessing prior customer service experience is beneficial but not mandatory. Candidates should meet the following criteria:

  • Minimum one year of technical problem-solving experience.
  • Completion of a virtual training course with perfect attendance.
  • Excellent verbal and written communication skills.
  • Typing proficiency should be no less than 35 wpm.
  • Strong proficiency in keyboard and software operations.
  • Demonstrated problem-solving expertise.
  • Ability to juggle multiple tasks effectively.
  • Possession of a high school diploma, GED, or college degree.
  • Flexible schedule, adapting to peak and off-peak seasons as needed.

Applicants must successfully pass a background check and workspace inspection.

Essential Equipment and Workspace Setup

  • We will supply the computer and necessary equipment.
  • A high-speed internet connection is required.
  • Directly connect your computer to your home modem using an ethernet cable.
  • Secure a quiet and distraction-free workspace.

Area-Specific Hiring Restrictions

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City

Other Areas: OR – Portland, MD – Montgomery County, Seattle metro, Washington DC metro

Compensation and Benefits

With various pay transparency laws, salary disclosure is required. For this role, salaries will be affected by factors like location, previous experience, and performance. Besides the base pay, eligible positions may receive bonuses or incentives.

Conduent offers employees numerous benefits, including health insurance coverage, optional dental and vision programs, life and disability insurance, retirement planning options, and PTO.

The role’s starting salary is approximately $16.50/hour.

Application Process

(Please note, Rat Race Rebellion does not handle the application or hiring processes for listed jobs. We specialize in sharing job listings and insights.)

CLICK HERE for full details and to apply for this Remote Call Center Representative position. Discover more opportunities by visiting our Newest Jobs & Gigs page. Be among the first to receive updates by joining our free Telegram channel. Best wishes as you embark on making your work-from-home aspirations a reality!

For more tips and strategies for working from home, Click Here For More Work From Home tips and strategies.


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