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by Chris Durst Nov. 5, 2024
| As of our latest check, the Remote Technical Customer Care Specialist job is still open for applications; however, positions can fill quickly. If you’re interested, don’t delay in applying or sharing! Please note, we are not involved in the hiring process and any challenges during application should be directed to the employer. Good luck with your job search, and may your remote work dreams become a reality! |
Join Cox Automotive as a Remote Technical Customer Care Specialist
Embrace the opportunity to work remotely with Cox Automotive, a leader in vehicle remarketing and digital services for automotive dealers, as a Technical Customer Care Specialist. This position is available nationwide.
Interestingly, while the job title suggests a technical role, you don’t need a technical background to apply. Preference might be given to candidates with some tech experience, however. The compensation for this role ranges between $15.87 and $23.75 per hour, determined by your expertise and capabilities.
In this role, a Technical Customer Care Specialist will assist Express Aftermarket clients through phone or email communication.
The benefits for this position are comprehensive, potentially including healthcare (medical, dental, vision), retirement plans, and varied paid time off options.
What Does Being a Remote Technical Customer Care Specialist Involve?
This role is entirely remote, with a requirement to cover any shift during business hours, Monday through Saturday, from 7AM to 7PM Central Time. Note that these hours may adjust as per business demands.
Key Responsibilities as a Remote Technical Customer Care Specialist
- Answer customer inquiries related to product usage and technical support.
- Maintain detailed knowledge of Dealertrack Solutions and Products.
- Document all customer interactions accurately within the CRM system.
- Meet corporate objectives for ticket processing through prompt responses and closures.
- Communicate efficiently within teams and across departments to resolve cases.
Qualifications Required
Minimum Requirements
- High School Diploma or GED.
- Less than two years of related experience.
- Flexibility to work various shifts within stated hours.
- Proficiency in Microsoft Office applications is necessary.
- Strong communication skills are essential.
Preferred Qualities
- Possession of an Associate’s degree or a technical certification is advantageous.
- Having a technical background is a plus.
Understanding Compensation and Benefits
The hourly wage for this role ranges between $15.87 and $23.75, influenced by location, skills, and qualifications. Potential for additional earnings through incentives may be available.
Benefits include monthly paid time off and seven observing holidays throughout the year. Additional leave types are available, supporting diverse needs inclusive of parental leave and volunteer time.
How to Apply for the Remote Technical Customer Care Specialist Position
Please remember, our platform, Rat Race Rebellion, lists jobs but does not participate in the hiring processes. We suggest applying directly by visiting the details at:
CLICK HERE for complete details and the Remote Technical Customer Care Specialist application.
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