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by Chris Durst Oct. 10, 2024
| As we compose this entry, the job position is actively listed and open to applicants. Nevertheless, these opportunities can close swiftly, so don’t delay in applying or sharing if you’re interested! Please note, we are not involved in the HR operations of other organizations. Should you encounter issues during the application process, contact the respective companies directly. We wish you success in your search and hope for your transition to remote work soon! |
Exciting Opportunity: Remote Fan Happiness Associate with Gametime
Gametime is inviting individuals to apply for their newly opened Remote Fan Happiness Associate positions. In this engaging role, associates will deliver exceptional customer support to Gametime’s clientele through multiple platforms such as voice, chat, SMS, and email. The ultimate goal for the Remote Fan Happiness Associate is to ensure a seamless, fast purchase experience for Gametime’s valued fans.
Gametime’s Remote Fan Happiness Associate positions are accessible to applicants residing in states like AK, CA, MI, and several others in the United States. The listed pay for this full-time opportunity is a competitive $18 per hour.
Benefits abound for this role, including flexible PTO, stock options, comprehensive medical, dental, and vision insurance, life and disability coverage, a 401K plan, HSA, and pre-tax savings programs. Moreover, Gametime provides new equipment set up, promotes wellness programs, and recognizes employee tenure.
Role Overview: Remote Fan Happiness Associate
Live experiences offer a bridge to today’s digital divide, focusing on the connections that bring us together at unique moments. Gametime’s mission to unite people through shared experiences drives its effort to simplify discovering and accessing meaningful live events. Supporting over 60,000 events across North America, Gametime is at the forefront of revolutionizing the event ticket industry.
Key Responsibilities of a Fan Happiness Associate
The primary duties for the Remote Fan Happiness Associate include offering dedicated support through various communication channels. The goal is to ensure a smooth purchase process for all fans. Reporting to the Manager of Fan Happiness, associates will:
- Drive Loyalty: Focus on enhancing fan loyalty through NPS (Net Promoter Score) purchase surveys.
- Achieve High Satisfaction: Consistently meet or surpass customer satisfaction (CSAT) goals.
- Demonstrate Efficiency: Fulfill or exceed service level expectations.
- Be Reliable: Maintain punctual attendance.
- Engage using team communication tools during scheduled shifts.
- Complete additional assigned responsibilities.
Contribute Actively to Fan Experience
- Deliver outstanding fan support and problem-solving solutions.
- Exhibit excellent written and verbal communication to assist fans.
- Skillfully navigate multiple tools/resources while interacting with fans.
- Adapt communication style effectively to resonate with the fan’s needs.
- Identify and recommend improvements to prevent recurring issues via Voice of the Customer initiatives.
- Ensure access to reliable high-speed internet and a quiet, dedicated workspace.
- Offer flexibility and adaptability in a dynamic environment.
- Availability for a flexible schedule, including potential weekend/holiday hours.
Qualifications and Expectations
- Bachelor’s degree or equivalent professional experience required.
- A minimum of two years in a contact center role, directly supporting fans through phone, email, and chat.
- Strong written and oral communication capabilities.
- Exceptional interpersonal skills.
Enjoy Comprehensive Benefits
- Flexible Paid Time Off
- Equity Participation
- Medical, Dental, and Vision Insurance
- Life Insurance and Disability Benefits
- 401K and HSA Options
- New Equipment Setup Provision
- Wellness Initiatives
- Tenure Acknowledgment
Compensation Range: $18 per hour
Gametime designates pay ranges based on market surveys of similar positions. Pay variation occurs based on skills, experience, and market-specific conditions.
Application Instructions
Kindly remember, Rat Race Rebellion does not involve itself in the hiring processes for any job listings. We function as a job board and blog.
CLICK HERE for more information and to apply for the Remote Fan Happiness Associate role. To explore similar jobs, visit our Newest Jobs & Gigs page. For immediate updates on new opportunities, join our free Telegram channel. Best of luck in making your work-from-home dreams a reality!
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