Zillow Remote Customer Experience Consultant

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by Chris Durst       Sept. 16, 2024

Announcing a New Role: Remote Customer Experience Consultant at Zillow

🧨ALERT: THESE OPENINGS FILL FAST! APPLY QUICKLY IF INTERESTED.

Today, Zillow unveiled a fantastic new opportunity: a Remote Customer Experience Consultant position. If you’re passionate about delivering exceptional customer service, this may be your chance to shine. In this role, you will engage daily with photographers and agents, while also collaborating with your colleagues. Your ability to respond promptly to customers and own problem resolutions will be pivotal to your success.

This remote position welcomes applicants from all 50 United States, making it accessible to a diverse range of candidates.

To qualify for the Remote Customer Experience Consultant position, you should have a minimum of one year of customer service experience and outstanding communication skills.

The compensation for this role varies from $18.80 to $30 per hour, depending on experience, performance, and location.

Benefits inclusive in this role feature comprehensive medical, dental, vision, life, and disability coverage, parental leave, family benefits, retirement contributions, and paid time off.

More About the Role

As a Remote Customer Experience Consultant at Zillow, you will have the rewarding opportunity to work directly with a diverse customer base, including photographers and agents, while closely working with internal teams. Your primary responsibilities include offering top-notch educational and troubleshooting support and embodying exceptional professionalism and customer service qualities. Your dedication to resolving customer issues quickly and efficiently will be key to our shared success.

Responsibilities Overview

• Deliver exceptional customer service to photographers and agents
• Master the Aryeo & BYOP products and processes using CRM tools
• Support Zillow’s product launches and stay updated on industry events
• Handle product fixes and releases efficiently
• Communicate openly and effectively with customers and colleagues
• Adapt swiftly to changes in a dynamic environment
• Provide expert troubleshooting and document issues precisely

This remote role means you won’t have a permanent corporate office but can work from any suitable location within the United States.

In states like California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC, the standard base pay range is $18.80 – $30.00 per hour, with the actual amount contingent on various factors.

Beyond the base salary, this position also includes eligibility for equity awards based on experience, performance, and location.

Who You Are

• Fluent in English with excellent communication skills
• At least one year of customer support experience with a preference for technical support
• Passionate about customer satisfaction
• Experienced with CRM systems
• Adaptable to fast-paced and changing environments
• Technologically savvy
• Reliable, with a fast internet connection
• Capable of providing support through multiple channels
• Resourceful at troubleshooting and educating
• Eager to self-train and keep up with new products and updates
• Available to work flexible schedules, including weekends

Transferable Skills and Values

At Zillow, diversity empowers us. We encourage applicants with related skills or experiences to apply. Your unique perspectives are valuable to us.

Discover Zillow

Zillow is dedicated to revolutionizing the real estate experience, driven by innovation, a commitment to Equity and Belonging, and comprehensive benefits. These benefits include medical, dental, vision, life, and disability coverage, parental leave, family benefits, retirement contributions, and paid time off. We aim to create flexible, balanced work environments where employees thrive. Check recent reviews on Glassdoor to see why we are recognized among the top companies to work for by various organizations.

As an equal opportunity employer, Zillow fosters an inclusive and innovative environment. We celebrate diversity and are committed to ensuring equal employment opportunity regardless of race, religion, gender, or other protected categories. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.

How to Apply

Note: Rat Race Rebellion is not involved in the hiring processes. We’re simply sharing this opportunity.

CLICK HERE for full details and to apply for this Remote Customer Experience Consultant position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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