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by Chris Durst Aug. 5, 2025
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We’ve located this job on the employer’s website. We’re not directly connected to the company and don’t post jobs for them. All applications are hosted on the company’s own career platform. This position seems to be currently available, but job availability can change quickly, so apply or share if interested! |
Explore a Role as a Remote Customer Support Specialist at Boom Entertainment
Are you ready to work as a Remote Customer Support Representative for Boom Entertainment, a leading technology firm in the realm of sports betting and online gaming? This role is vital and invites you to join an innovative team on the cutting edge of technology.
Your schedule will initially cover Thursday through Monday, from 4:00 pm to midnight ET. The tasks revolve around email and live chat support using tools like Zendesk and Intercom. You will address customer inquiries, verify user identities during sign-up, and handle important requests that require escalation.
Candidates need over two years of experience in customer support, especially within tech or sports-related industries. Familiarity with support platforms such as Zendesk and Intercom is essential. Furthermore, strong written communication and a reliable internet connection are crucial to succeed in this role.
Why Join Boom Entertainment?
Boom Entertainment seeks individuals passionate about crafting sports products adored by millions. The Remote Customer Support position offers the chance to make a meaningful impact in a vibrant and engaging setting.
The pay rate is competitive, starting at $15/hour or aligning with regional minimum wages. International applicants will see compensation adjusted accordingly.
Role Responsibilities:
- Provide high-volume email and chat support with Zendesk and Intercom.
- Manage escalations to ensure timely resolutions.
- Address user inquiries about game rules, accounts, and billing.
- Verify users’ identities and handle withdrawal requests.
Qualifications and Skills:
- Minimum two years in customer support, with a preference for sports-related experience.
- Respond swiftly and empathetically to time-sensitive inquiries.
- An enthusiasm for sports, sports gaming, and technology is vital.
- Proficient with gaming tools and fraud detection is highly valued.
- Applicants must reside within EST, CST, MST, or PST time zones.
How to Proceed
(Please note, Rat Race Rebellion doesn’t influence any recruitment processes. We provide the job listing as an informative service.)
CLICK HERE for complete details and to apply for this Remote Customer Support Representative position
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