Exciting Opportunities as a Remote Senior Customer Service Representative
UnitedHealthcare recently announced a fantastic opportunity for those seeking a Remote Senior Customer Service Representative role. This position promises both a rewarding experience and a chance to make a significant impact in customers’ lives. As part of your role, you will engage with members, helping them navigate their health decisions effectively.
Key Responsibilities of a Remote Senior Customer Service Representative
As a Remote Senior Customer Service Representative, you’ll provide critical support to members by addressing their inquiries and escalating issues when necessary. You will assist 50 to 70 callers daily, ensuring they receive the necessary information to make informed health choices. Your goal will be to exceed expectations, offering compassionate guidance and support.
Your responsibilities include:
- Handling inquiries related to eligibility, benefits, and claims.
- Managing issues diplomatically and professionally.
- Working with cross-functional teams to resolve complex queries efficiently.
This role requires adaptability to varying schedules from Monday to Friday, including occasional overtime as needed.
Skills and Qualifications
To excel as a Remote Senior Customer Service Representative, candidates should possess:
- A High School Diploma or GED, or equivalent experience.
- At least one year of customer service experience.
- Proficiency in navigating computer systems and databases.
Preferred qualifications include:
- Two years in the healthcare industry.
- Experience in a call center setting.
- Bilingual proficiency in English and Spanish.
Soft skills are equally important, including exceptional communication abilities and strong problem-solving skills.
Compensation and Benefits
The hourly pay for this role ranges between $17.74 and $31.63, depending on various factors like location and experience. UnitedHealthcare also offers a comprehensive benefits package, including 401k contributions and equity stock purchase options. Employees will participate in eight weeks of paid training, conducted virtually, to prepare them adequately.
Working Remotely with UnitedHealthcare
As a Remote Senior Customer Service Representative, you’ll need a secure work environment with a high-speed internet connection. Adhering to the company’s telecommuting policy is essential to maintaining confidentiality and professionalism.
For further details and to apply, visit UnitedHealthcare’s career page. Embrace this chance to work from the comfort of your home while making a tangible difference in people’s lives.
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