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Overnight Hours Remote Customer Care Representative
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by Chris Durst July 10, 2025
| The position is currently open, and interested individuals are encouraged to apply promptly. Unfortunately, we do not manage the hiring process, so if you face any issues, please reach out directly to the hiring company. We wish you success in your job search and in securing a work-from-home role soon! |
Join STERIS as an Overnight Remote Customer Care Specialist
Embark on a rewarding journey with STERIS, a leader in patient care and infection prevention solutions. Currently, STERIS seeks a dedicated Overnight Hours Remote Customer Care Representative for its call center operations. This full-time position supports U.S.-based candidates, with a schedule from 11 PM to 7 AM Eastern Time, Tuesday through Saturday.
Training will be conducted Monday to Friday, 8 AM to 5 PM EST, commencing August 25, 2025, for a total duration of seven weeks.
As a Remote Customer Care Specialist, you’ll play a key role in handling incoming calls, assisting with order placements, dispatching services, providing technical support, and resolving any customer service issues. Additionally, accurate recording of purchase order data is essential for this role.
Primary Responsibilities of the Remote Customer Care Role
The core duty of the Overnight Hours Remote Customer Care Representative is to manage inquiries effectively, offering solutions related to order placement, service dispatch, and technical troubleshooting. You’ll serve not only external customers but also collaborate with cross-functional groups within STERIS to meet departmental objectives.
This remote position requires you to cover the U.S. and Canadian markets, supporting a range of healthcare products including surgical accessories and infection prevention technologies.
Key Duties for Success
- Respond promptly to customer inquiries through multiple communication channels.
- Document purchase order details into Oracle system efficiently.
- Coordinate service dispatch requests and escalate issues when necessary.
- Support customer contract needs by ensuring timely responses.
- Investigate and update customers on backorders or shipment inquiries.
- Provide educational resources to customers, reinforcing information through STERIS’s online platforms.
- Research service part availability and provide quotes as requested.
Essential Skills and Qualifications for the Role
Mandatory Requirements:
- High school diploma and over a year of business experience.
Preferred Qualifications:
- Bachelor’s degree and prior customer service experience preferred.
- Living in the Eastern Time Zone is advantageous.
Additional Skills:
- Effective decision-making and problem-solving abilities.
- Outstanding communication skills across various formats.
- Capability to prioritize under pressure while maintaining professionalism.
- Teamwork skills, initiative, and integrity.
STERIS Compensation and Benefits Package
STERIS invests in its employees by offering a competitive salary and a comprehensive benefits package. Starting with an annual salary of $45,000 plus a 7% shift differential, this role also qualifies for bonus opportunities.
Benefits Highlights Include:
- Market-competitive pay rates determined by multiple factors.
- Generous paid time off and nine paid holidays.
- Comprehensive health, vision, and dental coverage.
- Disability insurance and retirement savings plans with company match.
- Support for educational pursuits through tuition reimbursement.
- Career growth opportunities within a stable organization.
How to Apply
Please note, Rat Race Rebellion is a job board, and not involved in the recruitment process. For detailed job information, click the link below.
CLICK HERE for full details and to apply for this Overnight Hours Remote Customer Care Representative position. For more opportunities, visit our Newest Jobs & Gigs page. Be the first to discover more roles by joining our free Telegram channel. Good luck on your journey to remote work from home.