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by Chris Durst July 14, 2025
| Currently, this job opportunity is accepting applications, but positions can close quickly. If interested, apply or share promptly. We are not involved in the hiring process. For application issues, contact the company directly. Best of luck in your job search and your work-from-home journey! |
Explore a Career as a Remote Customer Support Specialist with Roadie
If you’re searching for an exciting remote work opportunity, becoming a Customer Support Specialist with Roadie, a reputable UPS company, could be your ideal job. The position offers a balanced four-day workweek to boost work-life harmony.
Your responsibilities will include delivering phone, email, and text support to a diverse Roadie community, ensuring successful logistics and excellent experiences.
Although the salary details are unspecified, estimates from Glassdoor suggest a range of $40,000-$55,000 annually. Note, this figure is not verified.
A computer is provided for your role.
Benefits of Joining Roadie
- Competitive salary packages
- Comprehensive health insurance, covering 100% of your premiums
- 401(k) plan with a company match
- Tuition and student loan repayment assistance
- Generous paid time off
- Monthly three-day weekends for added relaxation
- Cutting-edge technology to facilitate your work
Open to applicants across the United States, with no state-specific exclusions.
Role and Responsibilities
Roadie, as a logistics and delivery leader, serves 97% of U.S. households. As a Customer Support Specialist, your role is the first point of contact, providing top-notch service using our digital tools. You’ll engage with community members, solve problems, and ensure seamless deliveries.
- Deliver phone, email, and text support to all Roadie community members
- Listen actively and address client queries with respect
- Maintain high efficiency and quality in customer service
- Oversee ongoing deliveries and take immediate action if needed
- Tackle unique delivery scenarios with empathy and professionalism
- Utilize Salesforce and other tools effectively to document and address issues
- Collaborate with various teams to ensure smooth operations
What We Seek in Candidates
- One year of customer service experience, preferably in technology or logistics
- Strong communication skills for connecting with diverse personalities
- Proficient in problem-solving and troubleshooting
- Able to adapt in a fast-moving environment with frequently changing demands
- Willingness to learn from feedback and elevate service quality
- Proactive demeanor and comfortable with ambiguity
- Flexible to work irregular hours, including evenings and weekends
- Salesforce experience is a plus!
Why Choose Roadie for Your Career?
- Attractive compensation packages
- Full health insurance coverage
- 401(k) matching program
- Educational and student loan support
- Ample paid time off
- Monthly three-day weekends
- Work-from-home stipend
- State-of-the-art technology provided
Application Process
Please remember, Rat Race Rebellion only shares job info; we aren’t involved in the hiring process. We offer opportunities for you to explore and apply.
CLICK HERE for full details and apply for the Remote Customer Support Specialist role. For more job options, explore our Newest Jobs & Gigs page. Join our free Telegram channel to get updates on new opportunities. Good luck with your work-from-home plans!
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