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Remote Client Success Specialist at Grow Therapy
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by Chris Durst — July 29, 2025
| This opportunity comes directly from the employer’s site. We are not affiliated with the company and do not post jobs for them. All positions link directly to the company’s own application page or careers site. It is important to note that while this job listing is active, positions may fill quickly. Therefore, if interested, consider applying promptly! |
Explore an Exciting Role: Remote Client Success Specialist
Grow Therapy has opened a vibrant opportunity for a Remote Client Success Specialist. This role is crucial for engaging individuals who are contemplating therapy and supporting them as they make impactful decisions. By connecting via phone, messaging, or email, you guide them smoothly on their journey.
Applicants should possess a thriving demeanor in people-centric roles, with at least 1–3 years of experience in client success, care navigation, inside sales, or mental health services. Clear communication through various channels and the skill to guide others through uncertainty are essential.
Grow Therapy encourages applications even if candidates do not meet every qualification. They believe the ideal candidate is more than just a resume.
The position offers a competitive salary of $45,000-$48,000 annually along with potential commissions and comprehensive benefits.
A Closer Look at the Remote Client Success Specialist Position
Your responsibilities as a Remote Client Success Specialist include helping individuals progress from intention to action in their mental health pursuits. You’ll engage with clients who have shown interest in therapy, missed appointments, or are uncertain about continuing their care journey. Your goal is to meet them with empathy and encouragement, assisting them in moving forward by providing clarity and suitable guidance.
Main Responsibilities of a Remote Client Success Specialist
- Reconnect with prospective and early-stage clients through empathetic and timely outreach using phone calls, SMS, and emails.
- Coach clients as they make important decisions, clarifying doubts about platform tools, and ensure a supportive care experience.
- Use tools like Intercom to manage and track client interactions, ensuring an organized and timely follow-up process.
- Collaborate with internal teams to resolve issues effectively, and advocate for continuous improvements in client experience.
Ideal Candidate Traits for a Remote Client Success Specialist
- Thrives in engaging roles and brings relevant experience in client-facing environments.
- Can communicate warmly and confidently across various mediums, adapting to clients’ emotional states.
- Capable of guiding individuals through moments of uncertainty, making them feel empowered to take their next steps.
- Balances structure with empathy, achieving outreach goals while maintaining personalized interactions.
Compensation & Benefits for a Remote Client Success Specialist
The salary range for this role is $45,000 – $48,000 annually, plus monthly variable commissions. The hiring package depends on candidate experience, qualifications, and location.
- Opportunity to make a real impact in mental healthcare from the start.
- Comprehensive health, dental, and vision plans.
- Wellness benefits, including flexible working hours and mental health mornings.
- Company-wide winter break and continuous learning opportunities.
How to Apply
Note: We do not participate in the hiring or application process. We provide this as a resource.
CLICK HERE for full job details and to submit your application for the Remote Client Success Specialist role. To find more roles like this, explore our Newest Jobs & Gigs page. For easy access to job alerts, join our free Telegram channel. Good luck on your journey to working from home!
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