Remote Entry-Level Member Support Rep

by Chris Durst — June 5, 2025

Explore a Remote Career with Chevron Federal Credit Union

If you’re ready to step into the role of a Remote Member Support Representative, Chevron Federal Credit Union is calling for applications. As an entry-level opportunity, this position offers a path to assist members through call support by addressing inquiries related to the credit union’s diverse services and products. Responsibilities also include processing transactions and supporting internet and mobile banking needs, such as resetting passwords and addressing bill payment issues. This dynamic role may require outbound service calls, ensuring comprehensive support.

Potential applicants should possess a high school diploma or GED equivalent, alongside 1 to 2 years of experience in a call center, retail, or similar environment. Proficiency in English communication is crucial, coupled with basic computer application skills in a Windows setup. Applicants should also possess moderate keyboard abilities, achieving 40 words per minute.

The salary for this role ranges from $31,464 to $53,251 annually, depending on geographical location and previous experience. Additionally, Chevron Federal Credit Union provides an attractive benefits package, enhancing the appeal of this opportunity.

What You’ll Do as a Remote Member Support Representative

As you engage with members, you’ll be a pivotal point for delivering exceptional service and solutions, engaging actively to understand member needs, and strengthening trust with each interaction. This position is ideal for those with a passion for customer service, demonstrating patience, and effective interpersonal skills.

Key Duties

• Manage calls effectively, sharing vital information about membership and services.
• Facilitate non-cash financial transactions and perform basic maintenance tasks such as updating member information.
• Support online banking needs like password changes and multi-layer authentication adjustments.
• Promote Credit Union services, ensuring member engagement with available offers.
• Collaborate to resolve inquiries accurately while adhering to service level agreements.
• Uphold confidentiality standards and document interactions in our CRM system.
• Complete training modules and maintain up-to-date knowledge via internal communications.
• Conduct afterhours outbound service calls as required.

Education and Experience Essentials

• 1 to 2 years’ experience in a call center or similar environment.
• High school diploma or GED equivalent.
• Equivalent education and experience may substitute stated qualifications.

Desired Skills and Attributes

• Strong English communication, both written and verbal, with politeness and empathy.
• Competence in basic math and computer applications, including Outlook, Word, Excel, and Zoom.
• Sound problem-solving skills with a proactive and responsible approach.
• Proven ability to adapt to changing environments and a desire to learn.

Compensation and Benefits

The compensation package reflects experience and location, with zones defining specific pay bands. Full benefit details are available on the Chevron Federal Credit Union Careers page.

Zone 1: $38,728 – $53,251

Zone 2: $35,242 – $48,458

Zone 3: $32,776 – $45,066

Zone 4: $31,464 – $43,264

Benefits include:

• Bonuses and incentives for regular employees
• An 8% company contribution to the 401(k) plan
• Comprehensive medical, dental, and vision coverage
• Generous PTO and paid sabbaticals
• Tuition reimbursement for continuous learning

Application Process

Note that Rat Race Rebellion serves as an informative job board and does not partake in the hiring processes. Reach out to Chevron Federal Credit Union directly through the application link provided.

APPLY NOW for the Remote Member Support Representative role! For more opportunities like this, explore our Newest Jobs & Gigs page. Be the first to learn about similar roles by joining our free Telegram channel.

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