by Chris Durst Updated June 11, 2025
| Currently available, this job listing might still be accepting applications. Jobs can fill quickly, so don’t hesitate to apply or share if you’re intrigued! Please note, we don’t handle HR processes. Contact the company directly if you have application issues. Best of luck on your remote work journey! |
Opportunities at Whop: Work as a Remote Customer Support Specialist
For those interested in a NON-PHONE Remote Customer Support Specialist role offering around $48,000 annually, this might be the perfect opportunity for you. This position, available at Whop—a company advancing app and service accessibility—invites you to manage customer interactions through text-based platforms. This way, you avoid constant phone calls, ensuring a more relaxed work-from-home experience.
The job entails interacting through live chat using Intercom, offering robust customer support without the phone. Open to applicants nationwide, the role provides a competitive annual salary of $48,000, requiring no college degree but necessitating experience in customer support and solid communication skills.
Job Highlights for Remote Customer Support Specialists
Globally accessible and flexible, this role allows you to select the shift that best fits your lifestyle: 12:00pm-8:00pm, 4:00pm-12:00am, or 12:00am-8:00am EST. You’ll enjoy a comprehensive work week of 40 hours spread across five days, with weekend availability needed.
As you engage with users and creators, your aim is to solve issues via live chat, ensuring each response is clear and effective. If challenges arise, you’ll partner with your team to craft solutions and escalate problems where necessary. The vision is to maintain high customer satisfaction with prompt and helpful service.
Getting Started: Your First 30 Days on the Job
Day 7: Introduction to your team and Whop’s products occurs, allowing you to become familiar with essential tools like Intercom.
Day 14: Shadow experienced colleagues to understand customer interactions, then start managing simple inquiries.
Day 21: Take charge of your tasks, collaborating for complex issues, and refining communication skills.
Day 30: Confidently manage your workload, resolving customer concerns effectively and setting growth goals.
Are You the Right Fit?
Familiar with Whop: You bring firsthand knowledge of our platform.
E-commerce Enthusiast: You have a solid background or interest in e-commerce.
Detail-Oriented Thinker: You blend strategic and detailed problem-solving.
Innovative Problem Solver: Your creativity shines in challenging situations.
Effective Communicator: Your communication skills are excellent.
Key Responsibilities
- Serve as the primary point of contact via Intercom for users and creators.
- Provide clear guidance and troubleshooting support.
- Collaborate with colleagues to solve complex issues and escalate when needed.
- Maintain high customer satisfaction with timely and friendly support.
- Participate in meetings to enhance support quality continually.
What You Bring
- Experience in customer support or a related field.
- Outstanding written and verbal communication skills.
- Strong problem-solving abilities focused on customer needs.
- Adaptability to manage tasks in a dynamic setting.
- Knowledge of Whop, Intercom, Slack, and Linear is beneficial.
- Willingness to work varying shifts, including nights and weekends.
Compensation Package
Annual Salary: $48,000
How to Proceed with Your Application
As a reminder, Rat Race Rebellion is not part of the hiring process. For more details on this job, follow the link provided.
CLICK HERE for the full job description and to apply. Explore our Newest Jobs & Gigs page for more opportunities. Be in-the-know about similar remote jobs by joining our free Telegram channel. Best wishes on your journey towards working from home!
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