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by Chris Durst June 6, 2025
| We’re excited to let you know about a fantastic opportunity as a Remote Customer Support Specialist with Roadie, a UPS company. Openings can fill quickly, so apply or share if interested. For application concerns, reach out directly to the company. We are not involved in their hiring processes. Best of luck on landing your remote job soon! |
Remote Customer Support Role at Roadie, a UPS Company
Are you keen on working remotely? The Remote Customer Support Specialist role at Roadie, a UPS company, offers an engaging environment with a 4-day full-time workweek. Established in 2014, Roadie has grown to support over 200,000 drivers, providing extensive delivery coverage and exceptional customer service.
Apply promptly as training begins June 16, 2025!
This exciting role includes providing support via phone, email, and text for Roadie customers and partners. Although the job description does not specify the pay, Glassdoor estimates the annual base salary to be between $40,000-$55,000, which has not been confirmed.
A company-provided computer is included to help you succeed.
Benefits of Joining Roadie as a Remote Customer Support Specialist
- Competitive salary packages
- Complete health insurance premium coverage
- 401k plan with matching contributions
- Assistance with tuition and student loans
- Generous paid time off
- Enjoy monthly 3-day weekends
- Receive essential technology for success
Roadie is hiring across the U.S., with no state-specific restrictions listed.
About the Remote Customer Support Specialist Role
Roadie is a premier logistics platform under UPS, ensuring delivery to 97% of U.S. households across 30,000 zip codes. As a Remote Customer Support Specialist, you’ll support the community with your outstanding communication and problem-solving abilities, utilizing both mobile and web-based tools. Working full-time on a 4-day schedule, you may need to cover shifts outside the traditional work hours, such as evenings and weekends.
Key Responsibilities
- Deliver phone, email, and text support
- Address customer questions with active listening
- Provide efficient resolutions to enhance the customer experience
- Monitor ongoing deliveries to intervene if needed
- Troubleshoot delivery issues with empathy and urgency
- Log interactions in Salesforce
- Work collaboratively with other departments
Preferred Skills and Experience
- At least a year of customer service experience, preferably in tech or logistics
- Strong communication skills for diverse interactions
- Problem-solving and troubleshooting prowess
- Adaptability to a fast-paced environment
- Feedback-driven improvement mindset
- Comfortable with non-traditional work hours
- Familiarity with Salesforce is a plus
Why Choose Roadie?
- Competitive financial packages
- Full health insurance coverage
- 401k with matching
- Support for education and loans
- PTO and monthly 3-day weekends
- Monthly home office stipend
- Tech tools for success
Application Process
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