Exciting Opportunity: Remote Customer Service Representative
by Chris Durst June 18, 2025
| As we share this, the job listing remains active. However, roles can be filled quickly, so it’s important to apply or share swiftly if interested! Please note, we are not involved in the hiring process. For application issues, contact the company directly. Best of luck with your job search, and may you soon enjoy working from home! |
Join Quince as a Remote Customer Service Rep
Quince, a leader in retail and technology, has an open role for a Remote Customer Service Representative with a focus on retention. In this position, you will solve problems, approach matters from the customer’s viewpoint, and ensure customer satisfaction during their purchasing experience. You’ll handle inquiries related to product details, order tracking, returns, exchanges, and more.
Applicants should have an Associate degree at minimum, with over two years of experience using computer-based tools. Prior experience in customer service or related fields requiring strong writing skills is essential. The company looks for individuals with exemplary customer service abilities, empathy, weekend and holiday availability, and a strong capability to manage phone-based support.
The role offers a competitive hourly wage of $21, alongside a comprehensive benefits package.
The Role and Responsibilities
At Quince, customer satisfaction reigns supreme. The role of our Retention Specialists is crucial—they resolve issues, maintain a customer-focused approach, and boost confidence in purchases. Alongside a talented team from top organizations like Google and Wayfair, you’ll address customer questions on a variety of topics, ensuring a seamless experience.
Key Responsibilities
- Deliver exceptional customer service in a dynamic startup atmosphere.
- Assist customers via phone, chat, email, and social media.
- Handle inquiries on shipping, tracking, returns, and more.
- Multitask efficiently, maintaining effective communication.
- Turn potential negative experiences into positive ones.
- Achieve key metrics and maintain high satisfaction ratings.
Ideal Candidate Profile
Retention Specialists thrive on providing excellent service. Experience in customer service, either digitally or face-to-face, is highly desirable. Familiarity with tools like Zendesk is advantageous. The ability to think creatively, communicate empathetically, and resolve issues promptly is vital.
An organized, distraction-free home workspace is necessary, along with a commitment to reliability. The company offers a 90-day introductory period, which successful completion enhances earning potential.
Compensation and Benefits
- Starting Pay: $21 per hour, increasing to $22 after the initial period.
- Bonuses: Eligible for monthly cash bonuses based on performance.
- Work-Life Balance: Predictable hours and comprehensive benefits, including health coverage.
- Future Security: 401(k) plans to support long-term financial growth.
- Employee Discounts: Enjoy discounts on Quince products.
- Training: Comprehensive onboarding and training program.
- Remote Flexibility: Freedom to thrive in a remote work environment.
For full details and to apply, CLICK HERE. Check out our Newest Jobs & Gigs page for more opportunities. To stay updated, join our free Telegram channel.
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