Virtual Customer Service Rep

by Chris Durst – May 9, 2025

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Explore the Role of Remote Customer Support Specialist at Garner Health

Garner Health is currently seeking a Remote Customer Service Representative to join their team. As a remote customer support specialist, you’ll guide members through their healthcare benefits using phone, chat, and email. Success in this role requires empathy, professionalism, and a calm demeanor.

Compensation starts at $22/hr., increasing to $22.50/hr for bilingual candidates fluent in Spanish. Along with competitive pay, the role includes benefits and company shares. This position does not require a degree or specific state residency; however, candidates need a minimum of two years in customer service or call centers and strong communication skills.

Employees will work from Monday to Friday, 10:00 AM to 7:00 PM Pacific Time, ideal for those who prefer a later start to their day.

Insights into the Role of a Remote Customer Support Specialist

Join our team as a frontline support associate, guiding members through understanding and accessing their health benefits. You will interact directly with members through various channels, helping them secure quality care at reasonable costs. This position is pivotal to achieving Garner’s mission.

Applicants should excel in dynamic environments, balancing detail orientation and a customer-friendly approach. You’ll offer more than just service; you’ll provide a supportive experience, representing Garner Health’s values to every member.

Scheduled hours are Monday through Friday, from 10:00 AM to 7:00 PM Pacific Time. This U.S.-based position is fully remote.

Key Responsibilities for a Remote Customer Service Representative

• Providing quality member support by phone, chat, and email
• Educating members about healthcare benefits, optimizing their use
• Assisting members in finding the best care options available
• Managing sensitive conversations with care and patience
• Collaborating with various departments to resolve issues
• Relaying member feedback to internal teams
• Keeping informed of evolving procedures
• Maintaining HIPAA compliance and data privacy

Essential Skills and Qualifications

• At least 2 years of customer service or call center experience
• Experience in healthcare is a plus
• Effective verbal and written communication skills
• Attention to detail and a proactive mindset
• Willingness to adapt and continuously improve
• Familiarity with customer service platforms, like Zendesk
• A passion for transforming healthcare and a commitment to Garner’s mission

Understanding the Application Process

Here’s how the process unfolds:

• Submit your application
• Participate in an initial call (15 minutes)
• Complete a role-based case study (45 minutes)
• Attend a culture interview (30 minutes)
• Receive a job offer

Compensation Details:

Base pay for this position is: $22/hr. There is also an additional $0.50 hourly increase for bilingual candidates in English and Spanish. Offer specifics depend on various factors such as qualifications and applicable laws. The role also features equity incentives and competitive benefits.

How to Apply

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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more job opportunities, visit our Newest Jobs & Gigs page. To stay updated on similar opportunities, join our free Telegram channel. Best of luck on your path to a successful remote work career!

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