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by Chris Durst May 7, 2025
| As of now, the job listing for a Remote Customer Service Representative at Staples is active and accepting applications. However, positions may close quickly, so if you’re interested, don’t delay. If you experience any issues during the application, please reach out to the company directly. Wishing you success in your work-from-home journey! |
Join Staples as a Remote Customer Service Representative
Start Date: June 16th
Staples invites applications for a Remote Customer Service Representative role, providing opportunities for dynamic individuals eager to work from home. In this position, you’ll engage with customers to resolve complex issues and must research effectively, collaborate with diverse teams, and thoroughly document interactions.
A bachelor’s degree is not necessary. Nevertheless, candidates should demonstrate exceptional customer service capabilities, including anticipating customer needs and providing a seamless experience. Effective communication, positivity, and basic technical skills are essential.
While the compensation specifics aren’t listed currently, previous postings have offered wages ranging from $15.00 to $20.66 per hour, determined by location and experience.
Staples offers attractive benefits including 112 hours of paid time off, holiday schedules, discounts both online and in-store, comprehensive wellness programs, and a company match 401(k).
Essential Traits for Success
The Remote Customer Service Representative at Staples is crucial for building and maintaining customer relationships. This team excels in problem-solving, understanding customer needs, and delivering top-notch service. Whats sets them apart is their commitment to making each customer interaction effortless and effective. Flexibility across communication platforms—whether phone, email, or chat—is a must.
Your Role and Responsibilities
- Engage with customers to address complex or escalated issues, conducting in-depth research for optimal resolution
- Ensure timely follow-ups and collaborate efficiently with various teams
- Accurately document customer interactions and develop expertise across different business areas
- Meet Key Performance Indicators by maintaining quality standards in production and attendance
Skills You Bring
- Proficiency in customer service with an emphasis on anticipating needs and resolving hidden problems
- Strong communication skills with diverse client groups, characterized by active listening and thorough response
- A positive, proactive attitude in challenging situations, displaying resilience and initiative
Basic Qualifications—Remote Service Expert
- Previous customer service experience required
- A distraction-free workspace and high-speed internet are essential
- Weekend and shift flexibility, between 9 AM and 10 PM Eastern Time, are crucial
Preferred Qualifications
- Over two years of contact center experience in the last five years
- A High School Diploma or GED
- Previous work-from-home experience
- Success in a CSR I role within Staples Contact Centers
Perks and Benefits
- A culture of inclusion with associate-led Business Resource Groups
- Generous vacation and holiday schedules
- Retail discounts, wellness programs, and an RRSP match, among others
Application Details
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