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Remote Member Experience Specialist at Wild Alaskan
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by Chris Durst Apr. 24, 2025
| Currently, the position for a Remote Member Experience Specialist is available online at Wild Alaskan Company. Interested individuals should apply or share the opportunity swiftly due to the evolving nature of job openings. Please note we are not involved in the hiring process. Should you encounter any issues during application, it’s best to reach out to them directly. Wishing you success in your job search, and may your remote work aspirations come to life soon! |
Join Wild Alaskan as a Remote Member Experience Specialist
Step into the rewarding role of Remote Member Experience Specialist at Wild Alaskan, a renowned provider of premium wild-caught seafood from Alaska and the Pacific Northwest. This engaging position requires interacting with members and potential clients using various communication platforms like live chat, email, and phone. Your responsibilities will extend to reporting member behavior, addressing issues, and crafting insightful content. Besides assisting with questions relating to orders, cooking tips, and account management, the role emphasizes building strong, empathetic relationships.
To excel in this position, candidates should demonstrate excellent writing abilities, effective relationship-building skills, and a genuine enthusiasm for assisting others.
The salary offered for the Remote Member Experience Specialist position is an attractive $35,360/year.
Wild Alaskan provides an enticing benefits package, including health, vision, and dental insurance, a 401k plan, up to 10 company holidays, sick leave, vacation days, parental leave, and the unique perk of receiving a complimentary box of seafood each month.
Why Being a Remote Member Experience Specialist Matters
As the digital liaison at Wild Alaskan, your role as a Remote Member Experience Specialist embodies the company’s values. You will address any delivery issues, engage in enlightening conversations about seafood and sustainability, and clarify the value of Wild Alaskan’s offerings to undecided individuals. Your role serves as a cornerstone for the community, ensuring member satisfaction and loyalty.
Key Responsibilities as a Remote Member Experience Specialist
- Manage inquiries from members and prospective members across live chat, email, and phone efficiently.
- Ensure high satisfaction levels and maintain rapid response times: under one minute on chat and within one hour via other channels.
- Foster strong relationships while solving order-related questions, cooking inquiries, and other support needs.
- Communicate with compassion, prioritizing member satisfaction in all interactions.
- Report member behavior insights and develop content based on feedback and data.
- Consistently reflect the company’s mission and values in all communications.
- Engage in team meetings focusing on continuous improvement and daily stand-up discussions for daily objectives and previous learnings.
- Undertake additional assignments and projects as needed.
Qualifications for Success
- Exceptional writing skills, applicable across all digital communications from email to chat.
- Strong ability to build meaningful relationships with outstanding empathy and clear communication.
- Zeal for problem-solving and member satisfaction, ensuring every issue meets a solution.
- Past experience in demanding roles, whether in culinary environments or eCommerce, highlighting adaptability and growth willingness.
- Creative and analytical problem-solving capabilities, ready to apply processes effectively.
- Keen attention to detail and a proactive, team-first attitude, thriving in a remote cooperative setting.
Enhance Your Application with These Skills
- Experience within eCommerce or the food industry.
- Knowledge of current eCommerce advancements.
- Previous experience with inbound sales support.
- Proficiency in using support tools such as Intercom, Aircall, or similar platforms.
Compensation and Advantages
The position comes with a salary of $35,360 per annum. In addition, Wild Alaskan offers comprehensive benefits, including healthcare coverage, a robust 401k plan, observed holidays, various leave options, and the delightful gift of a monthly seafood box.
How to Proceed with Your Application
(Please remember, Rat Race Rebellion does not facilitate the application or recruitment for the jobs featured on our site. We provide job listing information as a service.)
CLICK HERE for application details and to apply for this Remote Member Experience Specialist role. If you’re searching for similar positions, explore our Newest Jobs & Gigs page. Stay ahead of the curve by joining our Telegram community for prompt updates on new opportunities. Best wishes in your journey to successful remote work!