Remote Entry-Level Customer Experience Rep

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by Chris Durst       Apr. 9, 2025

Explore Comcast’s Remote Customer Experience Representative Opportunity

For those starting out or launching a remote career, Comcast presents an enticing Entry Level Remote Customer Experience Representative role. This position, demanding only some high school coursework and a minimal work history of up to two years, offers an accessible entry into the industry.

In your capacity as a Customer Experience Representative, you will provide dedicated support for Comcast’s clientele, engaging them via various digital and communication platforms such as SMS, eChat, email, or phone. This role includes addressing billing inquiries, technical concerns, sales opportunities, and ensuring proactive customer advocacy.

Key Responsibilities of a Remote Customer Experience Representative

Candidates should possess enthusiasm for learning, a commitment to customer service, and robust problem-solving acumen. This is essential alongside stellar verbal and written communication abilities.

The initial pay for this representative role is competitively set at $16 per hour. Additionally, eligible employees enjoy comprehensive benefits, including medical, prescription, and vision insurance; a 401(k) plan with matching contributions up to 6%; and paid time off with flexible options.

Your Path at Comcast: Further Details

Aligned with Comcast’s mission to transform and lead in media and technology, your role will be pivotal. Whether through billing support or cultivating sales discussions, your impact on customer experience is profound.

• The job’s essence is fostering and maintaining strong relationships with customers, ensuring every interaction is guided by the company’s commitment to quality and service.
• You’ll work within operational hours that span from 6:50 am to 12:15 am EST, with opportunities to engage with customers daily.

Professional Growth and Customer Advocacy

Underpinning your work will be a foundation of consistent training and a collaborative work environment. Your goal is to seamlessly offer digital solutions, promoting Comcast’s offerings while cultivating a comprehensive understanding of customer needs.

• Deliver accurate, transparent, and consultative interactions, fostering customer trust and long-term relationships.
• Utilize a variety of digital tools and resources to address customer needs efficiently and effectively.

Proactively involve yourself in training sessions, ensure punctuality, and adhere to all company procedures and guidelines to enhance the customer-first experience.

Begin Your Journey with Comcast

Ready to make an impact as an Entry Level Remote Customer Experience Representative? Head to the Comcast Careers Page for a full rundown. For other similar opportunities, peruse our Newest Jobs & Gigs page, and to receive daily updates, join our free Telegram channel.

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